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1st / 2nd Line - IT Support Engineer at Mackenzie Jones IT
London, United Kingdom
Job Descrption
Must be Eligible to work in the UK.
Role:
• 1st/2nd Line Support - maintenance of IT systems, network & communications infrastructure on a day-to-day basis.
• Support VIP & End Users - approximately 50 users at Head Office.
• Deploying & managing end-user hardware: provisioning, updates, security, connectivity, and configuration - mainly Windows 10/11 / MacOS / iOS - must have MacOS experience.
• Support AV Systems - Meeting Rooms - Touch Screen TVs, Projectors, Audio/Visual Devices, Printers, Photocopiers.
• Support Infrastructure Network switches, domain controller & firewalls - can escalate Tickets to an external MSP.
• MS365 instance, MS Teams & SharePoint - Administration.
• Providing end-user support & training regarding - IT software, systems & processes to users in person & remotely.
• Participate to the IT budgeting process & IT... Strategy.
• Managing Licences & Support contracts on hardware & software.
Technical Skills - Experience Required:
• 1st / 2nd Line IT Support Engineer - system administrator - demonstrable experience.
• Support VIP & End Users - approximately 50 Users at Head Office.
• Office 365, Windows 10/11 - support experience.
• MacOS & iOS devices - support experience.
• JAMF Pro & Intune experience.
• Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
• Hardware & Software support - installation, configuration & deployment.
• Windows Server - knowledge of AD, DNS, DHCP & VMware etc.
• Networking - knowledge of Switches & Routes, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL & IPSec.
• Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc.
• Security - Firewall, AV, Web Filters & Security Policies.
• VOIP Comms & other Telephony support.
• Excellent communication skills.
• Good organizational skills, combined with a proactive approach.
Working Hours:
Onsite Role - 9:00am - 5:30pm - with some flexibility to work from home occasionally.
Benefits Package:
25 days holiday + 8 Bank Holidays Pension / Training & Career progression opportunities / Yearly Salary Review.
Keywords: 2nd Line IT Support Engineer, VIP Support, 2nd Line IT Support Engineer, JAMP Pro, JAMF, MacOS, iOS, IOS, IT Support, 1st Line IT Engineer, 2nd Line IT Support, Office 365 & MS Azure, Windows 356, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Routers, Audio & Visual devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, Central London, London, Permanent, T6/MN/18765
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