Worldwide Companies City

Job Descrption

Role Overview This employer is looking for an enthusiastic 1st Line Support Technician to join their growing team. This is a role for a self-motivated engineer to work focusing on great customer service with excellent communication skills as well as a strong technical troubleshooting ability. It's important that you're able to think on your feet and provide great customer service and be a reassuring presence to their clients. A can-do attitude is absolutely essential! You should have at least 1 years' experience supporting Windows operating systems, Microsoft Office and PC building within a corporate environment. Key Success Criteria - Great customer feedback - Completion of tasks within agreed SLAs - Development of own technical skills - Accurate recording of working time Skills and Experience - Excellent verbal and written communication - Problem solving - Ability to work under own initiative and to prioritise workload - Microsoft Windows - Hardware and Software Experience - Ability... to work effectively in a team - Remain productive during slow periods Role Responsibilities - Providing onsite 1st line support - Working at customer sites as required - Proactive desktop monitoring - Daily checks - Hardware installation and maintenance - Provide out of hours support where required Location Based in central London you will play an important part in supporting their diverse range of clients. As well as supporting end-users on site, you will also be answering calls and providing support remotely. There may also may be the need to occasionally work ? at sites in Oxfordshire - therefore you should be happy to travel, with expenses covered

Your CV has been submitted successfully.

 Send CV