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Applications Specialist at nGenium
London, United Kingdom
Job Descrption
Location: Greater London
nGenium is currently recruiting for an exciting Applications specialist position for our client a leading Genomics OEM. As a Applications specialist, you will play a crucial role in in applications delivery activities within the UK. This is a field-based role with a focus on ensuring customer satisfaction, service quality, productivity, and profitability.
This is a highly technical field-based role, focusing on installation and applications delivery of new Liquid Handling systems, you will be the on-the-ground expert, ensuring smooth delivery of high-tech systems.
Your responsibilities will include:
Drive Projects to Success: Deliver application projects on time, working closely with both internal and external stakeholders to ensure seamless execution and customer satisfaction.
System Installations & Customization: Perform on-site installations, develop custom scripts tailored to client needs, and deliver comprehensive training... sessions. You’ll also gather and present key data and statistics.
Maintenance & Troubleshooting: Conduct routine maintenance visits, handle repairs, and troubleshoot issues to ensure projects stay on track. Escalate challenges when necessary to meet delivery timelines.
Detailed Reporting: Maintain accurate daily logs, complete all handover documentation, and ensure smooth project sign-off with the customer.
Customer Support & Quality Assurance: Address customer concerns promptly, help resolve complaints, and contribute to quality assurance activities to maintain high standards.
Process Compliance: Stay 100% compliant by following the company’s procedures, ensuring you are always up to date on processes and guidelines.
Upgrades & Tech Support: Perform software upgrades and provide helpdesk support when needed, ensuring customers get the most out of their systems.
Collaborative Teamwork: Work closely with regional management teams, manufacturers, and suppliers to deliver top-tier solutions, ensuring an efficient and organized workflow.
A suitable candidate would need:
Proven experience delivering complex installations in the life science industry
Strong customer service and problem-solving skills
A good degree in a scientific or engineering discipline
Experience with lab automation and liquid handling systems.
Flexible to travel up to 90% of the time
Full UK driving licence and unrestricted right to work
If this Applications Specialist position is of interest or for any Life Science recruitment, please contact Nathan Read
Complete form below to directly Send your CV / Linkedin Profile to Applications Specialist at nGenium.
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