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Linux Admin at eTeam Inc.
London, United Kingdom
Job Descrption
Experience and Expert in KVM
Experience and Expert in LVM
First point of escalation for all technical and process issues during transition.
Provide technical subject matter expertise wherever required
Ensure proper communication and quick resolution as a crisis manager.
Timely escalation to management
Plan and schedule Changes coordinating with different stakeholders.
Perform Service Requests based on Standard Operating Procedures
Service incidents and queries within the agreed service levels
Perform RCA for Major Incidents related to his / her tower
Follow quality / security process defined for the engagement
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
Hardware troubleshooting & Vendor coordination
Work on the service improvement programs.
Effort estimation/reviews on need basis for new projects.
Training of new team... members.
Work with project teams for activities such as new server build, OS upgrades, migrations etc
Automation of tasks using Shell / Perl scripting
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