• Client centric, L3 Windows support, configuration, VM Ware skill (optional), Azure AAD, Workspace 1 clients.
• SCCM, Managing SCCM, Power scripting.
• Change Management
• Incident Management
• Engage in the projects
• Exp in ITSM, ITIL Process.
• Pref. worked in larger environment
• Need to understand how PowerShell works.
• Build and maintain a comprehensive understanding of the integrated GI-D client.
• Work collaboratively with our support supplier on operational activities-
- Deployment of regular security/functional updates.
- Ensure incident and problem management are operating smoothly and delivering quality outcomes. (e.g. aging tickets, quality RCAs, etc)
- Coordinate with change and release management teams.
• Proactively Monitor User Experience
• Collaborate with other operations managers (e.g. AD, Cloud, Connectivity)
• Engagement and Alignment with Natural Team... Portfolio, Delivery, Architecture
• Manage open findings and ensure control compliance
• Alignment with the Productivity CoE
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