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Job Descrption

Automotive Service Department Dispatcher
$80,000+ Opportunity + Great Benefits!
Automotive Service Dispatcher, Service Advisor or Technician Experience is Required KIA Experience is a PLUS!
Job Intro

KIA of East Hartford needs to hire a Service Dispatcher to plan, organize, lead and control the flow of service work through our high-volume Service Department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We value our employees and invest in their success! KIA of East Hartford is a new and used KIA dealership serving KIA drivers in the Bristol, Enfield, Columbia, and Wallingford areas. We are constantly rated a top KIA dealer in CT. We believe culture makes a difference, and we strive to build lasting relationships with our employees, customers, and the community. If you are enthusiastic and dedicated, we want to talk to you!

Job Description

Organize and control the flow of service work through the service department in a professional... timely manner. Work closely with the Service Manager daily to ensure processes are being followed by the team to maximize shop flow and profitability.
• $80,000+ opportunity!
• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• A career where your efforts are appreciated and rewarded
• State-of-the-art facility
• Opportunity for advancement

Responsibilities
• Organize and control the flow of service work through the service department in a professional, timely manner.
• Work closely with the Service Manager daily to ensure processes are being followed by the team to maximize shop flow and profitability.
• Implement and maintain an effective dispatch system.
• Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Ensure proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
• Maintain an organized and up-to-date repair log.
• Prepare a list of needed service department equipment, supplies, and required repairs, and review it with the Service Manager as needed.
• Advise the Fixed Operation Manager of repetitive shortages so that corrective action can be taken.
• Ensure that Technicians follow warranty material disposition procedures.
• Understand, keep abreast of, and comply with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Maintain a professional appearance for self and subordinates in accordance with company policy.
• Other tasks as assigned.

Requirements
• Automotive Service Dispatcher, Service Advisor or Technician experience is required with a proven track record.
• KIA experience preferred.
• Must be able to run dispatch at a high-volume service department.
• Must be able to coordinate with Shop Foreman.
• Capable of working independently as well as in a team.
• Organized and friendly personality with good customer service skills.
• Demonstrated ability to manage others.
• High school or equivalent.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Questions

Walk-in Applicants are Welcome!

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.

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