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Job Descrption

As the Export Airfreight Manager, you’ll use your talents to create innovative solutions and shape the future across our business.

Responsible for a team of 20 colleagues, this is a Monday - Friday role 0900-17.30

Key Activities Include:
• Continuously grow customer service excellence and productivity effectiveness through development and process review.
• Engage and grow all people in area of responsibility through the implementation of Active Leadership.
• Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
• Lead customer reviews; identify 'hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
• Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
• Manage implementation of all new key accounts to ensure successful... for customer and company.
• Lead/participate in presentations to existing and potential customers.
• Participate where appropriate in relevant Industry Forums
• Manage Customs Compliance procedures and documentation
• Maximise Gross Profit through Service Selection
• Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
• Maintain DfT and CAA compliance
• Manage Key Performance Indicators (Milestones, Station Metric and GCCS)
• Contribute to the First Choice continuous improvement program
• Manage Weekly Team briefing sessions
• Complete and Manage all statutory and mandatory training

Skills, Experience and Qualifications:
• Five or More years’ leadership experience within the Freight Forwarding Industry.
• Experience of Aviation Security & HMRC procedures
• Commercial awareness.
• Clear and concise communication skills (written and spoken)
• Processes Management
• Ability to Lead a culture of continuous improvement
• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams

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