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Job Descrption

An exciting opportunity has arisen for four full-time Band 3 Patient Access Coordinator (3 permanent and a 12 month fixed term) and 1 permanent part time evening Patient Access Coordinator with the Dental Departments within Guy's Hospital.

This is a great opportunity to get started within the NHS or hone your skills within a dynamic directorate with plenty of opportunities to progress further.

It is preferred to have experience working with the NHS but not a necessity, and the position provides excellent training, career possibilities, and support.

The Guy’s Dental Hospital is the largest dental hospital in the UK. of the ‘King’s College London Dental Institute at Guy’s, King’s College and St

Thomas’ Hospitals’ the largest Dental Institute in Europe. rankings rated the overall Dental Institute 1st in the UK, 1st in Europe and 4th

We seek to strengthen our position as an outstanding Academic

Health Sciences Centre (AHSC) delivering clinical care, research, teaching

and training... Further details of the Dental Institute may be found on its

website:

In making new appointments the Dental Hospital seeks to attract and appoint

exceptional academic clinicians, capable of delivering not only excellent

clinical care but also who want to be involved in teaching at undergraduate

and/or postgraduate level and in research, capable of making important, new

contributions, maintaining the Dental Institute’s considerable momentum at

the cutting edge of oral health sciences. The Dental Hospital is forwardlooking and dynamic with many state of the art facilities in which to undertake

clinical care and pursue research. The immediate goal is to maintain our

position as one of the world’s leading centres for dental healthcare, education

Act as the first point of call for all patient access queries to the Trust which may include reception and back office work based upon service needs.
• Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
• Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
• This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
• Provide a courteous and efficient point of contact for patients both face to face and over the telephone

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