Worldwide Companies City

Job Descrption

What's involved with this role:

Temporary Supported Housing & Temporary Accommodation Officer

Reference no: Brent 5255689

Pay Rate: £19.95 per hour PAYE

36 Monday - Friday, normal working hours

This opening assignment is for 2-3 months

City: WEMBLEY, LONDON

Provide a comprehensive housing management service to the Supported Housing and Temporary Accommodation portfolio, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high quality customer service is provided at all times.

Collaborate with adult social care team, care providers, property services, and housing needs team in providing a robust and effective service to Supported Housing and Temporary Accommodation residents, including supporting clients in extra care housing.

Key Responsibilities:

Provide an effective housing management service to supported housing and temporary accommodation clients, including extra care clients, working with multi-agency partners and... within the relevant legal and regulatory frameworks.
Provide on site support for all housing management issues for key sites including Knowles House.
Complete quarterly property inspections with a handy person or as directed by line manager, ensuring recorded defects are rectified within agreed time scales.
Address any issues such as ASB or neighbour disputes using established policies and processes within Brent Housing Management and liaise with supporting teams such as legal where necessary.
Work closely with care providers, adult social care, and housing needs teams, and other agencies to ensure clients are able to access a full range of services and support.
Work with care providers to provide support to vulnerable adults with a focus on tenancy sustainment.
Work with Homelessness Prevention Officers to ensure those in Temporary Accommodation Are prepared to meet the requirements of their tenancy when moved to permanent accommodation
Ensure tenancy breaches are communicated to relevant teams so action such as discharging duty can be carried out if necessary.
Work to deliver high levels of satisfaction among residents living in this portfolio.
Maintain comprehensive notes on the CRM system including making referrals to teams where required e.g. fraud, safeguarding.

Knowledge:

Knowledge of housing legislation in particular an understanding of Landlord and Tenant law, supported housing and basic homelessness legislation

Experience:

Experience of working in supported housing / housing related support environment is desired (e.g. sheltered housing and/or extra care)
Experience of working in housing related or similar customer facing area, or studying a housing related subject

Skills & Abilities:

Good negotiation and influencing skills, patient and knowledgeable
Can communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language
High attention to detail and ability to self-check and review work outputs to ensure accuracy of records.
Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including clients, contractors, and other external clients
Demonstrate the ability to be solution-focused, taking responsibility and taking action to promote great customer service, with a ‘Can Do’ attitude.
Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to customer and organisation, and achieve positive outcomes.
Able to work under pressure with minimum supervision

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
• **Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via View email address on findajob.dwp.gov.uk by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Brent 5255689

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary

Your CV has been submitted successfully.

 Send CV

 Send CV

 Send CV

 Send CV