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Job Descrption

To provide a full secretarial support service to consultants and members of their teams in respect of their general medical duties, diary management and specialist work.

To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.

The post holder will be based at the Queen Elizabeth Hospital, Woolwich.

To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients/carers, other departments with the Trust and external bodies.

To produce correspondence and reports by the use of digital dictation/audio transcription technology.

To type clinical letters, including those of a sometimes distressing or emotional nature from digital dictation/audiotape as agreed.

To organise and support meeting on behalf of the team of Consultants, taking and distributing minutes as required.

Our people are our greatest asset. When we feel supported and... happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.

To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.

To ensure that external investigation reports are bought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.

To maintain filing systems that facilitate the effective running of the department.

To open, date stamp and distribute post according to local standard operating procedures.

Maintain up to date filing of external reports and correspondence in patient medical records/on iCare.

To use the appropriate IT system for checking patient information and appointments.

To manage patient records appropriately, ensuring an an up to date record is maintained of all case notes returned from the wards and clinics.

To maintain and update the diaries of the members of the clinical team as required and to co-ordinate meeting, teaching sessions/venues as required.

To cover for medical secretary colleagues during periods of absence and annual leave.

To ensure the department has adequate stocks of stationery and order supplies as and when necessary.

To co-ordinate and process work of a medical legal nature and other medical reports as required.

To draft responses to routine enquiries as appropriate.

To take an active role in initiatives to improve the administrative service provided to managers and clinicians.

to organise own work schedule, and adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.

Managing generic email accounts.

To have an awareness of the referral to treatment (RTT) patient pathway journey in order to be able to respond to patients/carers call and enquiries

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