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Job Descrption

Requirements
• 10+ years of experience in Site Reliability Engineering, Software Development, or a similar role,
• 5+ years of experience in a leadership role, managing managers or leading large, multi-team organizations,
• Demonstrated success in building and scaling SRE or engineering teams in a complex, distributed environment,
• Strong leadership and team-building abilities, with experience fostering a collaborative, inclusive, and high-performance culture,
• Excellent project management and planning skills, with the ability to oversee large-scale initiatives from conception to completion,
• Proven track record of working across multiple regions or departments to achieve aligned objectives,
• Deep understanding of reliability, performance, and scalability challenges in large-scale systems,
• Experience with automation tools, CI/CD pipelines, cloud services, and modern infrastructure,
• Solid knowledge of best practices in incident response, system monitoring, and operational... tooling,
• Strong interpersonal and communication skills, capable of working with teams across North America, EMEA, and APAC regions, and collaborating with local development teams who own the services to drive results,
• Ability to influence at all levels of the organization and foster collaboration between geographically distributed teams,
• (Desirable) Experience working in a global organization, with specific experience leading regional or cross-functional SRE teams,
• (Desirable) Previous experience in a director or senior leadership role within a software development or operations environment

What the job involves
• As the Regional Director of Site Reliability Engineering (SRE), you'll play a pivotal role in leading and growing a high-performing SRE team within your region,
• Your focus will be on building a strong SRE organization that aligns seamlessly with global strategies, while also ensuring the availability, scalability, and reliability of our services,
• Working closely with local development teams, you'll lead efforts to enhance service performance and ensure that global SRE objectives like Service Level Objectives (SLOs) are met,
• You'll act as a manager of managers, guiding SRE teams toward operational excellence,
• With a focus on strategic collaboration, you'll ensure teams across regions work harmoniously, and you will have a significant influence on shaping the SRE culture and processes at a regional level,
• Leadership on a large scale: Lead and develop a regional SRE organization, where you’ll have the opportunity to build and shape a high-performing team that supports growth and operational excellence across regions,
• Strategic impact: Collaborate with global SRE leaders and development teams to align on practices and goals, ensuring services run reliably and efficiently worldwide,
• Innovative projects: Lead cross-functional projects that improve system reliability and performance, driving both short-term fixes and long-term improvements,
• Championing live site reliability: Be the advocate for resilient, high-performing services, while promoting a culture of shared ownership and continual learning across the organization,
• Scaling the regional SRE organization: Build and lead a strong, growth-oriented team, driving operational effectiveness and mentoring managers to develop the next generation of SRE leaders,
• Driving global consistency: Collaborate with other regional directors to ensure reliability practices are consistent, sharing resources and knowledge to foster a seamless, global SRE operation,
• Improving service performance: Work closely with service owners to align on goals for reliability and scalability, ensuring services meet performance benchmarks and global SRE objectives,
• Leading cross-functional initiatives: Oversee high-impact projects aimed at improving system health and reliability, managing resources and timelines to ensure alignment with business objectives,
• Promoting automation and scalability: Champion efforts to reduce manual work, minimize human error, and ensure services are resilient through automation and scalable processes,
• Advocating for sustainable on-call practices: Ensure that your teams are equipped for 24x7 support without sacrificing their work-life balance, fostering a culture that values both quality of life and operational excellence

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