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Housing Officer / Neighbourhood Manager (Outer London) Origin HousingLondon, UKPublished: Published 3 weeks agoA home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high-quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods.The role - Housing Officer/Neighbourhood ManagerYou will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering... a proactive, high-quality customer-focused and efficient neighbourhood property management service to Origin's residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience.What you'll doThis is a rewarding and exciting position - responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.At a glance you will:Manage and resolve any tenancy and estate management issuesAct as a central point of contact for all resident queriesManage all resident schemesLiaise with all departments to ensure you and your residents are up to date and help implement any procedures or changesComplete Fire Risk Actions assigned to the Neighbourhood ManagerMonitor and manage ASB cases and work in strong partnership with our external partners to resolve themManage new developments handoversWhat you'll needAbility to demonstrate extensive Social Housing experience, managing a busy general needs patch and handling any tenancy management issues arising from the Tenancy agreement or lease.Extensive experience of managing complex anti-social behaviour (ASB), incidents of Domestic Abuse, and ensuring resident safety, including safeguarding.Experience of maintaining successful relationships with customers, creating trust, and building sustainable communities.Experience of setting up and maintaining successful stakeholder relationships, working collaboratively to keep residents safe.A confident communicator across all channels, being an ambassador of Origin Housing, demonstrating the values. Experienced in producing written correspondence for various audiences.Strong customer service experience, demonstrating that you place customers at the heart of everything you do.Experience in problem-solving and demonstrating professional curiosity.A full driving licence and access to your own vehicle for work.Our ValuesOur core values are at the heart of how we work:Take the leadCreate energyBuild trustBe generousStay groundedRemember the little thingsWe're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion, and belonging.Our benefits to youFlexible working options to balance work and home life, with access to technology and equipment needed for effective work.A generous 25-day holiday allowance plus bank holidays, increasing with time, with the opportunity to buy and sell leave.2 additional 'giving something back' volunteer days.A pension scheme with contributions from 4% of your salary.Family leave, compassionate leave, and enhanced maternity pay.Simply Health cash plan providing money back for health appointments including physiotherapy, dental, and opticians.Interest-free loans to help spread the cost of a season ticket or other big purchases.Annual staff conference, team away days, and annual team meal allowance.Access to Perk Box for fantastic savings on everyday purchases and much more.Free employee assistance programme.Opportunities to join staff network groups.Refer a friend bonus.We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring, and talent schemes along with professional membership if it's a requirement for your role.Tell us your storyWe are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outline for the role of Housing Officer/Neighbourhood Manager detailed above.Closing date for applications: 29 September 2024Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.Department: NeighbourhoodsLocations: Origin Housing Head Office, LondonRemote status: Hybrid RemoteYearly salary: £44,548Employment type: Full-time
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