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Assistant Retail Operations Manager at Canary Wharf Group
London, United Kingdom
Job Descrption
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Company: Canary Wharf Management Limited
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Reporting to: Retail Operations Manager
Our Culture And Values
Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything, we work to meet their needs and exceed expectations.
Our mission is to empower our people, engage our communities and create sustainable places.
Our Values Help Us Achieve Exceptional Results
Excellence: Commit to achieving the best with integrity
Collaboration: Make use of our vast experience and knowledge to work effectively together
Engagement: Develop our people, our communities, our stakeholders and our suitable environment and be exceptional while respecting others
Ownership... Take responsibility and pride in what we deliver. Everyone has the opportunity to make a difference.
Innovation: Embrace change and encourage innovation
Job Summary
As an Assistant Retail Operations Manager, you will manage the day-to-day operations of the car parks, ensuring high standards of customer service, cleanliness and efficiency are maintained.
You will assist the Retail Operations Manager in overseeing the cleaning and pest control contracts within the retail malls, making sure all contractors comply with the established KPIs.
Salary: £44,449.26
Closing date: 29th October 2024
Main Responsibilities
• To ensure Car Park/Cleaning Supervisors and Car Park Admin team executes their duties, including monitoring staff timekeeping, attendance, and productivity.
• To oversee all day-to-day operational requirements within car park and retail, ensuring that any operational issues are addressed accordingly with team members and contractors.
• To provide excellent customer service to tenants and visitors, ensuring all emails are responded to in a timely manner and all complaints and feedback recorded on the tracker.
• To ensure that all car park equipment is fully stocked and in good working order. Any defects to be reported to the Retail Operations Manager.
• To be responsible for planning and recording Planned Preventive Maintenance (PPM) on all car parks and cleaning equipment when liaising with FM helpdesk.
• To liaise with various departments and contractors to ensure the retail cleaning regimes and standards of cleaning are met, periodic cleans are completed timely and satisfactorily, pest control issued are rectified and recorded.
• To ensure monthly business reports and analytical data on revenue, volumes and car park usage trends is accurate and completed within the deadlines.
• To carry out regular car park and retail inspections, checking cleanliness and reporting maintenance items in a format agreed with Retail Operations Manager.
• To liaise with Supervisors and the Retail Operations Manager in organising the staffing arrangements for all car parks and special events, and to provide out of hours call out as agreed with the Retail Operations Manager.
• To induct and provide training to all new operational staff, including Security and provide on-going training on Access Control and associated systems to the team.
• To carry out weekly staff meetings and complete annual and half year appraisal for Car Park Supervisors, Cleaning Supervisor, Finance Clerk and Car Park Administrators.
• Manage all operational H&S requirements (including Risk Assessments) and develop a safety focused culture within the team.
• To support the Retail Operations Manager with car park projects and be a point of contact for all retail cleaning contractors when Retail Operations Manager is not available.
• To act as a Retail Duty Manager for Shopping Centre during Bank Holidays and weekends (approx. 12 days per annum) and to cover early or late shift for Car Park Supervisors during a period of absence (Mon – Fri only).
• To carry out other reasonable duties as requested by the Retail Operations Manager.
What We Require Of You
• To have an existing hands-on management experience, preferably in the car park sector with industry knowledge and a proven track record of successful customer service.
• Possess strong interpersonal and proven people management skills with the ability to motivate and develop teams.
• A people person with excellent communication skills who will be able to form a positive and productive working relationship with individuals at all levels and deal with internal and external customers.
• Be numerate with excellent verbal and written communication skills.
• A team player that can work well under pressure and can manage and prioritise workloads in a busy environment. Must be able to remain calm whilst dealing with difficult situations.
• Proficient in Microsoft Office package including advance knowledge of formulas, functions, data analysis, visualization and automation skills are essential.
• A flexible, innovative, and positive approach to problem solving.
• The incumbent must have experience/knowledge of the importance of customer service and how this is applied in the context of Canary Wharf Group.
What We Offer
Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point
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