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Job Descrption

Health Club and Spa Manager (West London) – upto £50k + Bens. (neg. for right person)

Our client, a family office has in the past 12—month purchased a large 800 room hotel in the West London area and as part of the overall of this hotel they now require a Health Club and Spa Manager to come onboard and manage this function of the hotel.

The role will allow you to take complete responsibility for a large newly equipped gym, a successful Spa and a swimming pool. Currently whilst openly used by those staying at the hotel, the gym has some 250 external members, and you will have an opportunity to grow this in a vibrant part of London as you wish. You should have Swimming pool plant room experience.

Purpose of the role

Responsible for efficient running of the Health Club, ensuring a fun, safe and friendly environment for members and hotel guests.

· To manage departmental sales and marketing administration and reports in according to company standards;

· To ensure that the Health Club... brand is perceived by our trade partners and customers alike as the leading, highly desirable place

· To work with the Membership Executive to ensure that the Leisure Club’s sales and marketing strategy is implemented successfully

· To always promote a positive perception of the company both internally and externally.

Duties and responsibilities

Operational and Administrative

· Maintain regular communication with the DOO/General Manager in order to ensure the overall upkeep and cleanliness of the club. The Health Club Manager must do a complete operational audit and walk through of the facility at least once a day and be completely up to date with all operational issues

· Handle any member complaints before they escalate in an order to maintain member satisfaction and retention

· Manage the Pool Plant Room

· Schedule daily and weekly meetings of all levels of club staff, in order to ensure key activities in attached schedule are carried out effectively

· Assist front desk duties during peak times

· Attend all Company meetings, taking notes where appropriate in order to convey key information to club staff

· Regularly review all club level management reports in order to effectively monitor club performance, Company budgets or Company averages and relate necessary information to the General Manager and club staff through ongoing meetings and training sessions. The primary focus includes, but is not limited to, the following: staffing budgets, club audit reports, membership retention and development, revenue results, refund reports, overall sales figures

· Maintain an accurate current and potential client base for the purpose of communicating future offers and facilities

· Ensure the privacy of clients by ensuring that information is not divulged to any other than the relevant parties, as per GDPR regulations

· Maintain all necessary records and documents legibly and neatly

· Prepare accurate and timely reports as required

· Ensure personal presentation and quality of work is of the highest standards at all times

· Ensure product knowledge on hotel products and services is up-to-date at all times

· Work on a shift basis as required in order to ensure effective management during opening hours

· Undertake any other duties as may reasonably be requested by the DOO/General Manager

· Prepares employees rosters in line with business requirements ensuring efficient service to our guests at all times

· Ensure compliance with all SOPs and Hotel Standards.

· To check that all staff are correctly uniformed and that their personal presentation is to the hotel’s standards, and name badges are worn.

· To attend training and departmental meetings as requested.

· To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel

· To take care of all Hotel equipment required to carry out duties and to report defects immediately

· To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty.

· To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager

· To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure.

· To ensure safety and return of all keys, in his/her possession.

· To ensure that a job of the day is completed in every area daily.

· To minimise wastage at all opportunities.

Sales and Revenue

· Take a proactive approach to locating potential new business through the appropriate media

· Ensure all opportunities are taken to promote products to customers and to increase the membership base

· Analyse club statistics and competitor analysis in-line with both the club and the hotel business plan on a daily, weekly and monthly basis

· Ensure monthly direct debit payments are monitored uploaded through the BACS system in accordance with the sales process. Administratively this requires rejections to be chased and memberships put on ‘hold’ until payment has been received

· Monitor membership renewals, suspensions and cancellations and take action as appropriate

Health & Safety & Training

· Undertake and review risk assessments, method statements and safe working practices as required, usually at six monthly intervals

· Clearly understand the Health & Safety implications and legislation in all aspect of the club’s operation, particularly in relation to COSHH and the specific chemicals used in the club

· Implement and maintain effective emergency procedures in all relevant areas, ensuring that all staff are trained and competent in dealing with an emergency situation

· Clearly understand the qualifications required for each role within the club and the legislative implications

· Pool Plant control and monitoring

· Liaise with Human Resources in order to recruit, hire, train and develop new staff members, who will contribute to the future growth of the Company. Team development is a key management function, which requires constant attention. This includes utilising regular training and appraisal systems and other tools

· Provide support and coaching to new team members

· Attend training sessions and networking events and in order to maintain and improve personal professional capabilities in all areas of club management

· Administrate and implement all Company policies, procedures and philosophies in conjunction with the SL team and relevant employment legislation

· Maintain effective administrative procedures in these areas including wage forecasts, timesheets and training records

This is a great opportunity to join a newly acquired hotel, with massive potential now and when it undergoes a complete refurb next year. Centrally located in West London, a prime residence and exposure to both a large hotel environment but also a growing brand of hotels.

Job Type: Full-time

Pay: £35,000.00-£50,000.00 per year

Benefits:
• Company pension
• Employee discount
• Store discount

Schedule:
• Monday to Friday

Experience:
• Gym Manager: 3 years (required)
• Pool Plant Room: 1 year (required)

Work Location: In person

Reference ID: DS/GymHealthManager

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