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Job Descrption

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Customer Communications Creative Copywriter 12 month FTC
Job Req ID: 40100
Posting Date: 8 Oct 2024
Function: Brand and Marketing
Unit: Consumer
Location:

One Braham (4140), London, United Kingdom

Salary: Competitive with great benefits

London or Birmingham

3 days in the office, 2 days wherever

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE... Work, or even unleashing their kids’ learning with EE Learn.

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?

Why this job matters

We’re on the lookout for a brilliant copywriter for a 12 month fixed term contract.

Our successful in-house customer communications studio is recruiting - and it’s a very exciting time to be a part of it. With the launch of our new brand, we’re fully exploring new ways of informing and delighting our customers. In channels including email, MMS and social, we drive brand perception, consideration and commercial performance.

You’ll be joining a welcoming team of friendly and knowledgeable designers, animators and copywriters. The role is hybrid – with 3 days per week together in our spacious offices, and 2 days wherever you choose.

What you’ll be doing
Writing playful and purposeful copy that really brings through our tone of voice.
Becoming an expert on our customer journeys and helping our base teams communicate clearly and effectively with our customers.
Bringing clarity and confidence to other people’s copy, driving increased brand trust and an excellent customer experience.
Collaborating with designers to produce high quality creative for our customer communications.
Clearly articulating the benefits or drawbacks of copy changes, projects, and channel requirements, providing recommendations back into the process.
Managing stakeholder requirements from across EE, developing strong working relationships and helping people understand our copy standards, tone of voice, change processes, and expectations.
The skills and experience you will have under your belt
Be ideas led and always putting the customer experience first
Experience of writing marketing copy for online and digital channels
An eye for all things creative and the ability to challenge for the sake of positively developing our offering
The ability to collaborate and build strong relationships with colleagues and stakeholders
Ability to adapt and problem-solve in a busy studio environment
Excellent communication and presentation skills

What's in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Competitive salary
25 days annual leave (plus bank holidays)
10% on target performance bonus
Life Assurance
Pension scheme if you pay in 5% BT will pay in an additional 10%
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
50% discount for friends and family on EE SIM only plans
World class training and development opportunities
Volunteering days so you can give back to your local community

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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