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Job Descrption

Valour Group is an integrated team of companies that operate, develop, and construct residential and commercial real estate. We are a part of a collaborative group of real estate-based companies, known as One Real Estate Enterprise, with a diversity of offerings such as real estate investment, developments, construction, property management, vacation rentals, and a nationwide real estate TV show.

We are hiring multiple Leasing and Resident Experience Coordinator across different locations including:
• Southwestern Ontario in London
• GTA
• Kitchener

JOB SUMMARY

The Leasing and Resident Experience Coordinator will report to the Property Manager with duties aligned to the office support team, including marketing, operations, and property administration. The incumbent will collaborate on leasing and retention programs, resident communication and customer service, reporting, rent collection and administration. We are looking for a candidate who has a passion for real estate, marketing... leasing, and hospitality.

SPECIFIC RESPONSIBILITIES
• Establish a comprehensive knowledge of the residential communities, including the availability of suite types and layouts, common areas and amenities of the building and value-added services provided.
• Conduct regular market surveys, analyzing competition and identifying market trends for the purpose of providing input and recommendations on pricing and strategy.
• Coordinate and conduct showings of properties and suites, as required.
• Liaise with the Property Administrator to ensure timely and accurate completion of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements and other supporting documentation.
• Actively manage the renewal process and retention program with existing residents.
• Organize resident events and activities at the property aligned to the resident base to increase customer loyalty.
• Collaborate with the marketing team on the property’s newsletter and monthly calendar.
• Respond to resident phone calls, emails, and direct contact in a timely and professional manner, and forward any urgent matters to management immediately.
• Adhere to company and industry standards and policies.
• Maintain detailed notes regarding residents.
• Monitor the progress of work being done in vacant units, and ensure management is aware of any delay.
• Other duties and responsibilities as assigned.

QUALIFICATIONS AND REQUIREMENTS
• 1-3 years of customer service experience.
• Experience in Property Management or Leasing space preferred.
• Experience with the Residential Tenancies Act (RTA) is an asset.
• Strong working knowledge of Microsoft Office suite (Word, Excel, Outlook etc).
• Exceptional communication skills both oral and written.
• Ability to accept responsibility and account for their actions.
• Highly organized, and capable of working within given deadlines.
• Strong attention to detail and problem-solving skills.
• Demonstrated ability to work with a diverse group of people developing and sustaining cooperative working relationships.
• Flexibility to work some weekend hours based on business needs.
• Have a thorough understanding of competing properties and current market conditions.
• Willing to travel as required, with access to a reliable vehicle is an asset.

WHAT WE OFFER

We are a work environment that cares about each other, reaching our full potential, and making a difference in our communities. At One Real Estate Enterprise, you will have the ability to make a difference and have a lasting impact. As an employer, we prioritize:
• Offering a dynamic, entrepreneurial, collaborative, and high-performing working environment.
• Fostering professional development and offering opportunities for career advancement.
• A modern, spacious working environment, with impressive amenities.
• Frequent engagement events throughout the calendar year.
• A competitive compensation offering and extended health benefits plan.
• Generous employee discounts on vacation property rentals.

One Real Estate Enterprise is proud to be an equal-opportunity employer and is committed to diversity, equity, and inclusion. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Benefits:
• Dental care
• Extended health care
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:
• Monday to Friday

Work Location: In person

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