Worldwide Companies City

Job Descrption

We are looking for a Retail Operations Manager to support our enthusiastic team of shop managers and volunteers whilst developing our retail operations as vibrant hubs in the community.

We currently have two stores but are looking to develop and expand these, so we need someone who can manage and support the team, help with expansion, and develop relationships with corporate partners and donors.

The shops play an important role in giving us a presence in the Community and providing a qualitative and welcoming experience. We want them to be vibrant hubs that allow us to raise income, provide a local brand experience, and engage supporters in specific products/campaigns.

Strong and collaborative management of shop staff and volunteers to deliver and develop the shops’ activities.
• Ensure financial targets are being met by the designated shop teams by maximizing sales and minimizing costs, monitoring financial/till systems, and overseeing Gift Aid.
• Work with the Marketing and... Communications Manager to ensure a clear and consistent brand image throughout the shops and in all associated fundraising activities.
• Develop relationships with customers, volunteers, and donors to improve community engagement and develop opportunities for new services and income streams.
• Source and process sufficient donations of appropriate quality to keep shops well stocked and attractive to customers of all ages.
• Encourage a creative shop environment where shop teams seek to maximize income in new and innovative ways, including through fundraising initiatives.
• Maintain up-to-date knowledge of the marketplace, competitors, and trends and adapt the future retail strategy accordingly.
• For further details and an application pack, please visit our website

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