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Job Descrption

Retail Operations Business Analyst

Contract: Permanent/fixed-term

Location: Flexible hybrid working style with three days in the London office

The role

Are you passionate about retail and driven by data? We are seeking a Retail Operations Business Analyst to join our dynamic team and help us optimize our retail operations through data analysis and strategic insight. If you’re looking for a role where your analytical skills can drive real impact across retail performance, customer satisfaction, and profitability, this may be the perfect opportunity for you!

About Pandora

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. With almost 7,000 locations around the world and a thriving online presence, we sell three pieces of our handcrafted jewellery every second.

Sustainability is at the heart of everything we do. We set ambitious goals to make a positive impact, from sourcing materials to marketing

We are proud to announce that we... were recently recognised in the Sunday Times ‘Best Places to Work 2023’ as one of only 11 employers in the ‘very large’ category.

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role
• Commercial Analysis: Evaluate retail financial data, workforce management, loss prevention, customer insights, mystery shop, services and operational expenses. Create detailed reports and visualisations that help management understand key metrics and drive business improvements.
• Process Optimisation: Collaborate with Retail Operations to streamline processes, improve productivity, and reduce costs. Support efforts to optimise employee performance and enhance the overall customer shopping experience. Leverage data to identify performance patterns, connect insights, and propose recommendations for improvement.
• Compliance Monitoring: Gather and analyse data related to store compliance from audits, customer feedback, and more. Create dashboards and reports to quickly identify non-compliance areas and offer solutions to improve store standards.

The successful candidate
• Degree in Business Administration, Finance, Supply Chain Management, or a related field.
• Proven experience in data analysis and a background in retail operations data analysis.
• Strong analytical skills with experience using Excel, SQL, and business intelligence (BI) tools.
• Excellent communication skills and the ability to present insights to stakeholders at all levels. Knowledge of retail industry trends and challenges, with a proactive approach to problem-solving

What can we offer you?

Our commitment to unforgettable career progression is just the beginning. We offer a rewards package that's truly exceptional, including:
• Competitive salary with regular reviews
• Generous bonus scheme
• Private healthcare
• Lunch on us with JustEat when you're in the office
• Early finish Fridays —start your weekends at 3 PM!
• Hybrid working: Three office days between Monday and Thursday with two WFH days.
• 55% employee discount and annual allowance
• 25 days annual leave (plus bank holidays)
• Holiday buy/sell options
• Birthday off to celebrate your special day
• Pandora Perks: Access exclusive discounts on retail brands, cinema tickets, holidays, gym memberships, and more via Reward Gateway
• Wellness Hub: Videos and resources to support a healthy lifestyle
• Employee Assistance Programme: Confidential, free counselling available 24/7, year-round
• Recognition programme: Celebrate and share achievements across the company
• Celebrations: We love a good party, especially at Christmas, when you'll receive an extra special gift!

Join us and experience the perks of being part of Pandora!

If you are looking for a new challenge, come and craft the incredible with us!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
• If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible

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