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Job Descrption

SALES ASSOCIATE LONDON STORES

ABOUT TURNBULL & ASSER

Turnbull & Asser is the definitive British shirtmaker and has made shirts in England since 1885. Superior craftsmanship and personal service set Turnbull apart, qualities recognised by HM King Charles ||| with the bestowal of his first Royal Warrant. Rich in history and yet forward-thinking, over the years Turnbull has dressed heads of state, style icons and stars of stage and screen in beautifully made British shirts. The company continues to make a complete wardrobe – specialising in shirts and ties – for those who appreciate clothes that stand the test of time. Today, Turnbull & Asser is proud to be a family-run heritage maker.

SALES ASSOCIATE, LONDON

Role: Sales Associate, Central London.

Role Information: Full Time

The Description:

We are looking for an experienced, knowledgeable and presentable individual to join our retail team. Turnbull and Asser’s reputation is build on exacting standards. From our quality and design... through to our customer service. We expect our sales associates to uphold and reinforce those standards. Applicants will have experience working within luxury retail, have an eye for detail and be driven by achieving sales through excellent customer care. Experience within Menswear and / or Womenswear and Bespoke would be a distinct advantage. The successful candidate will engage in all aspects of the day to day running of the store. A good standard of written and spoken English is essential.

Roles and Responsibilities:

This role will support the store management team. It will call for good working relationships to be nurtured with the existing sales team. The role is varied and will include, but not be exclusive to the following
• Being presentable and well-groomed at all times.
• Maximising the potential of each customer visit.
• To invite customers to include their details on our client list.
• Ensuring that the customer has been sold the correct, desired item(s).
• Learning the history of the company.
• Dealing with new and existing clients in a respectful and courteous way.
• Correct use of the POS system.
• To interact with all coworkers in a respectful and courteous way.
• Correctly putting away daily deliveries.
• Due care and attention paid to all forms of written documentation.
• Seek to engage with, and introduce the brand to all visitors to the store.
• Develop and nurture relationships with new and existing customers.
• Demonstrate product knowledge and continually look for ways to expand.
• Effective use of the customer profile function
• Exceptional sales and customer service skills
• Tailoring and bespoke knowledge beneficial

Retail Standards:
• Help to ensure the highest retail standards are apparent at all times, front and back of house.
• Assisting with daily replenishment deliveries requirements
• Minimum 3 years' experience, working within the (luxury) retail sector.
• Experience of Made to Measure and Bespoke service would be a distinct advantage.
• Fluent in English, written and spoken.
• Good time keeping is essential

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