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Job Descrption

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Front of House Officer to be based at our client in South West London. The site is a large museum which holds many different events across the course of the year including fashion shows and weddings. To provide first point of contact visitor experience, and a welcoming approach, to manage entry and egress, to stop anyone entering with food or drink, to ensure all over sized bags are stopped, tagged and directed to the cloakrooms.

As a Front of... House Officer you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

What do you get from us:
• Shift Pattern – 4 on, 4 off – varied shifts - 32hrs per week
Pay: £13.15 per hour
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP Service for you and your dependents

A typical day in the life as a Front Of House Officer:
• Preventing oversized bags, etc according to the V&A cloakroom policy in the SOP's
• Ensuring no drinks or food is allowed into the museum
• Ensure the doors are closed up in the event of a serious security threat
• Visitors and staff exit the building in the event of a fire or evacuation
• Proactively assess all visitors and approach any suspicious guests, engage in conversation to assess their authenticity & call for assistance if required
• Assisting on events out of hours (not contracted)
• * What are we looking for?
We are looking for people who are passionate about helping others and keeping those safe.
• Deliver excellent customer service
• Current First Aid certificate
• SIA Door Supervisor
• Proven leadership skills
• Customer Service experience, preferably in a front-line role
• Security Experience
• Administrative experience
• Apply today and secure your future with Wilson James!

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

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