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Customer Success · London, London, The Yard

Field Service Engineer (Automation)

We usually respond within a week

Level: 3
Salary band: 45,000-50,000
Bonus: 5% (performance-based, discretionary)
Working between our London offices and our customer sites, across the UK.

Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.

We collaborate with labs globally to understand their unique workflows, developing tailored solutions for diagnostics, drug discovery, synthetic biology, and beyond.

Our flagship LINQ platform integrates hardware and software to simplify everyday automation tasks and enable advanced, customized workflows. LINQ Cloud and LINQ Workcell offer both multi-tenant and single-tenant environments, delivering flexible, cost-efficient automation solutions for labs worldwide.

We're Hiring: Field Service Engineer (Automation)

We're looking for a Field Service Engineer who is customer-focused, adaptable, and a skilled problem solver in automated installations. In this role, you'll collaborate with multiple teams, communicate effectively, and travel across the UK and Europe to support our clients.

Why This Role Matters:

This position is crucial to ensuring our clients' systems operate smoothly, minimising downtime, optimising performance, and supporting complex automation processes. As a Field Service Engineer, you'll play a key part in helping businesses achieve greater operational efficiency through our cutting-edge technology.

Your Responsibilities Will Include:
• Supporting automated platforms at customer sites and within Automata's head office and build facility.
• Monitoring and managing the Service Desk, including responding to and triaging customer tickets.
• Providing training to customers and external engineers.
• Assisting the Deployment team with installation duties.

What We're Looking For:
• Proven experience in a similar role.
• Hands-on experience with control panels and electrical circuits.
• Proficiency in Python programming.
• Strong customer-facing and communication skills.
• Attention to detail in all aspects of your work.

Nice-to-Haves:
• Experience with service desk tools (e.g., Jira).
• Background in a laboratory environment.

What Gets Us Excited:

We're passionate about the future of technology and automation. Our success is driven by individuals who share this passion. If you're excited to join a dynamic team, eager to innovate, and ready to grow your skills while contributing to the advancement of science, we want to hear from you!

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.

Team

Customer Success

Locations

London, London, The Yard

Contact Karian Lewis-King Head of People - People

Colleagues

Oli Hoy

Head of Customer Success

Archie Galbraith

Senior Operations Manager

Mostafa

Founder

Karian Lewis-King

Head of People

About Automata

Born from a world-leading research lab, Automata is transforming the way labs work with open, integrated automation.

Our mission is to unlock the potential of labs and the potential of the people who work in them.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.

Founded in 2015

Co-workers ~130

Customer Success · London, London, The Yard

Field Service Engineer (Automation)

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