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Job Descrption

We are looking for new Care Navigator (Previously named receptionist) to join our friendly team within the Chislehurst Partnership.

Please below set shifts each week. We are looking for this role to start as soon as reasonably possible.

Monday 8am - 6.30pm

Wednesday 1pm - 6.30pm

Friday 1pm - 6.30pm

= 20.5 hours per week

Cover and additional shifts will be available each week. All shifts would be discussed and agreed prior to working.

As part of our recruitment process, candidates will be subject to a second stage interview in the form of a trial shift before an offer is made.

The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating from two sites (The Chislehurst Medical Practice & The Woodlands Practice) there are 9 partners, with 5 salaried doctors and full complement of nurses including ANP and HCA.

This role is varied and covers all aspects of general practice reception. The... ideal candidate must be a team player able to adapt to changing work practices and be flexible to cover sickness and holidays. The ideal candidate must have attention to detail as accuracy is a key requirement of the role. You must also have excellent communication skills both verbal and written.

You will join an existing friendly team and provide excellent customer service. You will recognise the importance of patient services and value every patient and their needs. You will work in a team and be committed to working together with the whole practice to achieve desired outcomes.

The main duties and responsibilities of this role include :
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
• Taking calls from patients and discussing symptoms to triage their medical needs, actively signposting patients to the most appropriate service.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.
• Dealing with patient enquiries efficiently and courteously.
• Provide administrative support to clinical team/practice team via tasks.
• Receiving specimens from patients.
• Keeping reception and working areas tidy, ensuring prescription paper is distributed to rooms as necessary daily and locking this away again at night.
• Regularly checking the reception email inbox
• First point of contact for patients and act as a focal point of communication between patients and clinical team.
• Taking requests for home visits and ensure they are recorded and processed correctly.
• To offer general assistance to colleagues/practice team, communicating with the clinical team to complete requests and resolve problems.
• Maintain and manage patient records ensuring information is accurate.
• Safeguard patient privacy and confidentiality.
• Providing holiday and sickness cover.
• Open/close the practice as and when necessary ensuring the premises are prepared in readiness for the morning session.
• Anything else that is custom and practice to enable the smooth running of the Practice.
• Caring for patients and each other.

Chislehurst Medical Practice is part of the newly formed Chislehurst Partnership created in July 2022 with the merger of The Woodlands Practice and Chislehurst Medical Practice. Both are high performing, well established GP practices in Chislehurst who are passionate about providing a friendly, supportive and caring medical service to our population. The Practices are operating from two premises.

We have a combined patient list size of circa 25,000. We are a 9 Partner partnership with a team of Salaried GPs, Advanced Nurse Practitioners and a Nursing team. Our staff are friendly and hard-working and together we provide a high level of care to the local community. We are a well organised, progressive, forward-thinking Partnership. We are part of the Mottingham, Downham & Chislehurst (MDC) Primary Care Network and share across our practices a wide range of additional roles including, Clinical pharmacists, Physicians associates, Social Prescribers, a Mental Health Practitioner and Paramedic.

Practice Addresses:
The Chislehurst Site - 42 High Street, BR7 5AQ
The Woodlands Site - 11 Red Hill, BR76DB

Job Types: Part-time, Permanent

Pay: From £11.44 per hour

Schedule:
• Monday to Friday
• Overtime

Work Location: In person

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