Job Descrption
Sales Operation Specialist (Visit Japan Department)(Travel Industry)
Job Details
JOB DETAILS:
Position Title:
Sales Operations Specialist (VA5)
Reports to:
Sales Operations Department Manager
Location:
London Office Hybrid Working (Currently 2 days in the office and 3 days WFH)
Department:
Euro Sales Operations - Visit Japan
Employment Type:
Permanent and Full Time
Salary:
£26,000 per annum
Start Date:
1st December 2024
Prepared / Revised on:
15 October 2024
Job Profile
The Sales Operations Specialist will be responsible for liaising with the Sales Team based across our European offices, and with our Operations Teams in Japan in order to build the specific tour itineraries on our internal booking system. It is therefore a mandatory requirement for the Sales Operations Specialist to confidently communicate fluently in oral and written English and Japanese. The role will require for the person to converse in both languages with several parties, both internally and... externally of the organisation. In addition, this position will require extensive research to be conducted on the Japanese Tourism sector, and to source any other suitable information about Japan.
Job Purpose
This is a fantastic opportunity to join our dynamic team as a Sales Operations Specialist for the Euro Sales Team within our London based Visit Japan Department. In this role, you will be responsible for coordinating on hotel booking and all relevant ground services. Other duties will also involve planning and organising travel arrangements for respective clients.
Main Responsibilities
• Responsible for the hotel and ground service booking arrangements, and to manage this process via our internal in-house booking system
• Required to complete all operational tasks and duties to a high and consistent level of accuracy throughout, and to track the progress for all booking statuses, to ensure these are met within deadline frame times
• To successfully manage the budget for each booking from beginning to end, to maintain statistical and financial records throughout each process
• Conduct relevant research upon products based on sales and clients needs
• To maintain effective and efficient communications with the Sales and Operational teams, in all locations.
• To follow-up on all email queries and to provide additional information to the network office when requested
Qualifications/ Training
• Educated to a minimum of GCSE Level Math's and English, Higher Diploma Level or equivalent
Mandatory Skills Set and Experience
• With a client base of both Japanese and English speaking clients, it is a mandatory requirement for the incumbent to be able to converse fluently in both Japanese and English, to a native equivalent level, in all areas e.g. oral and written
• To be able to conduct all duties to a high business level, with both internal and external parties
• Good overall knowledge and understanding of Japanese culture and geographic locations
• Intermediate level or above of Microsoft Office Skills.
Desirable Skills / Experience
• Prior experience of working within the travel industry
Relevant Skills / Characteristics
• High level of accuracy and attention to detail
• Good analytical and logical thinking skill in problem solving
• Strong negotiation, interpersonal and communication skills
• Good organisational skills, adaptability to changes in work levels, time management and ability to perform well under pressure
• Any additional language is desirable
• Ability to work as part of a team as well as autonomously
• Adaptability to fluctuations in work levels
About the Company
Background
Miki Travel was established in 1967 with Head Office in London as a specialised Europe Incoming Operator. Over the years, with our dedicated people, global network and advanced technology, Miki Travel is now recognized as one of the leading global travel service providers of wholesale group and Free Independent Traveler (FIT) travel programs.
HIS-MIKI Travel UK Limited
As effect from 1st August 2024, we are excited to announce the commencement of our new Company HIS-MIKI Travel UK Limited. Through this new entity, we have identified, understand and recognise the market potential within the travel sector, upon which we aim to build our current and future business foundations upon.
We work successfully in markets worldwide providing a full range of travel products, custom-made itineraries and destination management consultant services.
HIS-MIKI Travel UK Limited is fully committed to the B2B model, providing our travel agent partners with a burden-free travel solution. We understand the ever-changing demands of the modern travel business. We provide our partners with the most up-to-date travel trends, destination information and professional advice to meet customers needs. With our package tours and ad-hoc tour products, we are dedicated to fulfilling all kinds of travel demands and aspirations.
If you don't have all the above criteria but you believe there is an opportunity for you to join the team, please apply. We believe that skills and experience can be gained, your attitude could be the game changer
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