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Job Descrption

Come grow with us! The Don-Mor Automotive Group is looking to welcome an addition to our Customer Service Representative (CSR) team. If you love cars and working with the public, this position will be of interest to you. Working at our dynamic collision repair shop as the Customer Service Representative (CSR), you will be the first point of contact for our customers. This role is critical in acting as the liaison between the customer and the production team, ensuring the most positive service experience during a difficult and stressful time.

This cross-functional position will be responsible for the following:
• Greets all customers (phone, in-person, virtually) in a courteous, welcoming, and friendly manner.
• Meets with the customers who have repair estimate appointments. Review the damages on the vehicle with the customer and take the quality photos of the vehicle.
• Drives the vehicle back to the repair shop for an estimator to estimate it. Then, brings the vehicle back up to the... front and discuss the next steps to the customer.
• Monitors status of vehicle and coordinates service updates with the production team.
• Proactively contacts customers and provides repair updates throughout the process when their vehicle is in the facility until release.
• Perform other duties and assignments as required.

What We Offer?

CARSTAR is an industry leader with 200+ best-in-class collision and glass centers operating nationwide with ethics, standards, and consistency at the core.
• Overtime pay
• Bonus Pay
• Employee lunches
• Employee appreciation events
• Employee benefit package
• Employee Assistance Program
• Opportunities for career growth and development

What We are looking for?

Required Skills and Qualifications:
• Valid G or G2 license with a clean Driver Abstract
• Can drive both standard and manual transmissions
• Has a general understanding of the automotive terminology
• Automotive industry experience is not required but would be an asset
• Excellent customer service skills
• Pleasant and knows how to make the customers feel well taken care of
• Solid problem solving and troubleshooting skills
• Strong verbal and written communication skills
• Meticulous, keen to details, organized, and handles time management well
• Proven ability and willingness to follow through on issues to ensure customer satisfaction
• Able to handle multiple priorities in a fast-paced work environment
• Able to perform duties with minimal supervision
• Proven ability to work harmoniously in a team environment

Don Mor Carstar is an equal employment opportunity employer and offers competitive wages and benefits. Candidates must be legally employable in Canada to be considered for employment.

Don Mor Carstar is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations if needed. We will consult with you and create processes that provide individuals with disabilities the best possible recruitment experience.

Job Type: Full-time

Pay: $43,472.00-$46,472.00 per year

Additional pay:
• Bonus pay
• Overtime pay

Benefits:
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Schedule:
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:
• London, ON N5W 2B4: reliably commute or plan to relocate before starting work (required)

Education:
• Secondary School (preferred)

Work Location: In person

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