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Job Descrption

Job Description

Job Purpose:
• Establish yourself as the product expert and go-to person for understanding the various Claims and Reinsurance Products including but not limited to, applications, warehouses, methodologies, and reporting solutions.
• Tackle operational issues, mitigate risks, and seek opportunities for process improvement or automation, while staying updated on technical and regulatory changes affecting both areas.
• Oversee the sequencing of operational and IT updates within these areas, ensuring project outcomes align with goals, and orchestrating both team’s engagement in business-wide operational change.
• Continually monitor and update both Claims & Reinsurance business processes, ensuring they are evaluated regularly and adapted to reflect any changes as a result of I.T Initiatives.
• Work closely with the Head of Portfolio Strategy to ensure any initiatives in these areas align to Ascots strategic objectives and the required prioritisation has been applied.
•... Help develop the newly created Product Management capability, with a focus on developing core competencies and cultivating a culture of ‘continuous improvement.’

Detailed Duties
• Undertake a continuous review of the existing products, identifying areas for improvement, and making recommendations to provide better outcomes for both the Claims and Reinsurance teams.
• Assist in troubleshooting and investigating operational issues that arise within both teams, helping propose and work through potential solutions.
• Proactively identify potential operational risks within both Claims and Reinsurance, ensuring all risks are monitored, actioned and if possible mitigated.
• Work with both teams to analyse business processes and workflows identifying areas for improvement or automation.
• Familiarise yourself with technical and regulatory changes to understand how they might impact the Claims and Reinsurance landscape.
• Provide technical support to the business on behalf of both teams, including acting as a SME on projects, participating in workshops and contributing to project delivery as required.
• Build strong working relationships with key stakeholders across the business including but not limited to Operations, I.T, Underwriting, Finance, Pricing and Actuarial.
• Perform any required analysis to support and promote the funding of all discretionary initiatives on behalf of the Claims and Reinsurance teams.
• Oversee and assist in the monitoring and achievement of any project benefits from both the Claims and Reinsurance teams, confirming their alignment with the initial business case objectives.
• Facilitate the prioritisation of all operational and IT changes within the Claims and Reinsurance business areas, by co-ordinating both business teams across large-scale transformation projects, handling small change service requests, and contributing to the ongoing development of data warehouses.
• Assist the Head of Portfolio Strategy with any ad-hoc requests when needed.

Person Specification
• Serve as the liaison between Claims & Reinsurance (Ops) and IT, effectively translating technical solutions into non-technical language and vice versa.
• Able to facilitate, collaborate, influence and drive resolution across different stakeholders within the Ascot Group.
• Proactive and organised with good attention to detail.
• Lead by example at all times.
• Highly professional, energetic, diplomatic, calm, pragmatic and solution-driven.
• Exceptional problem-solving skills.
• Self-sufficient and a self-starter who can think and act proactively.
• A willingness to be flexible and respond appropriately to changing and / or conflicting demands.

Technical Knowledge
• Understanding of both Claims and Reinsurance concepts and accounting principles. Including knowledge of the various types of Reinsurance arrangements and Claims classifications.
• Well versed in Business Process Improvement (BPI) methodologies, with experience of enhancing operational processes.
• Experience with process mapping tools and techniques, with a background of producing As-Is and To-Be process documentation.
• Skilled in evaluating and writing new proposals for the purpose of obtaining new project funding.
• Adept in formulating and executing SQL queries for data manipulation and analysis.
• Knowledge of Risk Management strategies to identify, assess and prioritise risks.
• Familiarity with the full Project Lifecycle, including experience in different methodologies (Waterfall, Agile, Hybrid)
• Strong Microsoft skills in particular Excel, Visio, Powerpoint, Word and Outlook.
• Ability to review Project plans, Resource allocation and Benefit Realisation models.

Business Knowledge
• Lloyd’s Market, General Insurance or Broking Experience (Must Have)
• Core concepts of Insurance – Underwriting, Reinsurance, Finance, Compliance, Claims (Must Have)
• Background in Reinsurance or Claims Operations from either BAU or Project based activities (Must Have

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