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New Patient Co-ordinator at Hampstead Dental Studio Limited
London, United Kingdom
Job Descrption
Hampstead Dental Studio is an award-winning dental practice dedicated to providing high-quality, patient-centered care in a warm and welcoming environment. We specialise in a range of dental services, from general dentistry to advanced cosmetic and restorative procedures. Our mission is to create a positive and personalised experience for every patient, and we’re looking for a compassionate and organised individual to join our team as a New Patient Coordinator.
Job Overview
As the New Patient Coordinator, you will be the first point of contact for all new patients and play a critical role in shaping their experience with us. You’ll be responsible for welcoming and guiding new patients through the onboarding process, ensuring they feel comfortable, informed, and valued from their very first interaction. The ideal candidate will have excellent communication skills, a patient-focused attitude, and a passion for delivering outstanding customer service.
Key Responsibilities
•... Patient Coordination: Serve as the main point of contact for new patients, managing all communications via phone, email, and in-person visits.
• Consultation Management: Schedule initial consultations and follow-up appointments, providing all necessary information to patients about the process.
• Patient Education: Educate new patients on the range of services offered, financial options, and any necessary pre-visit instructions.
• Administrative Duties: Maintain accurate patient records in the clinic’s management system, coordinate with dental teams on patient needs, and manage any additional administrative tasks.
• Follow-up & Support: Conduct post-consultation follow-ups to ensure patient satisfaction and answer any further questions.
• Team Collaboration: Work closely with clinical and administrative teams to streamline patient onboarding and ensure a seamless experience.
Required Skills and Qualifications
• Previous Experience: Proven experience in a patient-facing role, preferably within the dental or healthcare sector.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to build rapport and trust with patients.
• Customer Service: Strong commitment to providing excellent customer service and a patient-centric approach.
• Organisational Skills: Highly organised with the ability to manage multiple tasks and maintain attention to detail.
• Tech Savvy: Comfortable using practice management software, AI software, CRM systems and standard office tools (e.g., Word, Excel).
• Professionalism: Friendly, approachable, and empathetic, with a polished and professional demeanor.
Benefits
• Competitive salary
• Professional development opportunities
• Friendly and supportive team environment
• Opportunity to make a meaningful impact in patients’ lives
How to Apply
If you are passionate about creating a positive and welcoming experience for patients and have the skills we’re looking for, we’d love to hear from you. Please submit your CV and a brief cover letter explaining why you’re the perfect fit for this role.
Hampstead Dental Studio is an equal-opportunity employer and welcomes applications from all qualified candidates. We look forward to welcoming a new member to our team who will contribute to making our practice a leader in patient care and satisfaction
Complete form below to directly Send your CV / Linkedin Profile to New Patient Co-ordinator at Hampstead Dental Studio Limited.
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