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Job Descrption

Are you an experienced 5* Hotel or Private Members Club Concierge or Hall Porter?

THE JOB:
• Answering all telephone calls, dealing with queries, taking and recording dining room bookings and transferring all calls to the appropriate departments and to accurately take and pass on messages.
• Liaise with the Secretary’s office should you receive information regarding such arrangements as bedroom reservations and private party bookings
• Assisting Members and visitors with all their queries and requests.
• Storing and maintenance of all equipment accordingly and check regularly all stock under your control (i.e. Member’s writing paper and envelopes).
• Helping members and their guests with any luggage and the smooth check in and check out of guests according to 5 star service standards. E
• Ensure sufficient supply of newspapers and pass on the newspaper orders for the bedroom.
• Prividing door security, to arrange for cabs, use the cash-box to provide stamps phone cards or change
•... Being aware of all security and fire aspects and to act accordingly when appropriate, ensuring a hygienic and a safe working environment at all times. To be aware of all relevant legislation (HASWA, Food Hygiene and Safety Regulations, Fire Precautions etc.)
• Maintenance of cleanliness of the area of responsibility i.e. vacuuming the stairs and mat each morning.

IDEAL CANDIDATE:
• Previous Concierge or a Hall Porter experience within a Private Members Club or a 5* Hotel for a minimum of 3 years
• Stability in your career to date.
• Can do attitude.
• Immaculate presentation.
• Excellent communication skills.
• Great communication skills, essential. is a good telephone manner, neat and legible handwriting.
• Diplomatic, courteous and well presented at all times particularly as this post requires the incumbent to deal with our demanding members.

THE PACKAGE:
• £30K per annum
• 08.30 – 16.30 work hours on a Monday – Friday basis
• Meals on duty
• Supportive and collaborative environment
• Opportunities for career progression within the company.
• 6 weeks of annual leave

Please note that due to the high volume of applications only successful candidates will be contacted.

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