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Role Summary/PurposeTechnical NOC Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centres. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centres' network environments.Qualifications/RequirementsSecurity Cleared.Strong Network Data and Security knowledge. CCNA Level networking knowledge.Strong knowledge of configuring routers, switches, and firewalls.Prior experience of NOC/Incident Handling and supporting Network technologies such as routing/switching, firewalls, load balancers, and proxies that underpin multiple data centres.Experience working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios, etc.Experience working with any ITSM tool such as Service Now.ITILv3/ITIL4 certified or recent relevant experience working in an ITIL controlled environment.Strong... verbal and written communication skills.Role includes P1 Operational on-call support, subject to scheduling.Essential ResponsibilitiesOperational support of Network environments across two UK Data Centres.Support in-house ticket analysis, workgroup management, and escalations.Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products.Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in the region.Follow and promote change control processes to ensure compliance and protect service.Follow asset management processes in the region and improve CMDB accuracy.Document and control Standard Operating Procedures (SOPs) for IT processes.Promote and demonstrate an 'Automation First' thinking. Deliver best fit use cases for automation.Collaboration with other teams across Linux, Windows, and DB teams.Desired CharacteristicsDemonstrate technical understanding of DC Architecture, Infrastructure, and service management.Experience with Packet Analysis.Experience with Load Balancers and proxies.Experience in network tools such as DNA Centre/Infoblox/Prime.SoC Experience and some understanding of WAF and Firewall logs, etc.Quickly able to technically analyze, diagnose, and resolve technical operational incidents and requests.Customer-first delivery. Resolve issues with a desire to maintain service uptime & performance.
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