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IT Operations Engineer at Hudson River Trading
London, United Kingdom
Job Descrption
We’re looking for individuals who will be comfortable working in a fast-paced environment, and possess terrific communication and collaboration skills. The ideal candidate will bring a positive attitude with a customer service mindset to provide excellent support to our internal customers. The role is expected to be onsite up to 80% of the time.
Responsibilities
• Provide technical support to colleagues, on-site and remote, as it relates to end user hardware, software, and everything in between
• Escalate issues to the appropriate sub-teams as needed in a timely and efficient manner through various approved tools
• Assist with the administration of our tech stack with platforms such as Okta... Google Workspace, Jira, O365, Slack, Zoom, and much more
• Work with our Technical Procurement team to ensure assets are being tracked and maintained properly
• Share ownership of the user account and hardware onboarding process for your region
• Create and update documentation as needed to provide internal and external resources for teammates and colleagues
• Participate in an on-call IT support rotation, which can include weekends
Qualifications
• 5+ years experience of IT support in high-growth tech-centric companies
• Strong macOS, Linux, and Windows experience
• Experience with a variety of SaaS tools such as Okta, Google Workspace, Jira, Slack, and Zoom
• Experience using code revision control, including Git and others, with an understanding of supporting developers using CI/CD tooling
• A positive attitude and motivated by customer success
• A problem solver who thinks critically and independently about issues and can detect trends and patterns with ease
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