Worldwide Companies City

Job Descrption

Salary £47,200 - £52,500 + 11% LWA

Location South London

Shift Pattern Days

This is a permanent, full time vacancy that will close in a month at 23:59 BST.

The Vacancy

Job Purpose:

This Area Maintenance Manager (AMM) will lead the technical teams in the delivery of PPM and Reactive maintenance services. This role will require you to manage your technicians and clients, ensuring good working relationships are maintained and built upon.

The AMM must ensure services are delivered in line with legislative and regulatory standards whilst meeting service level agreements. In addition you will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required whilst driving process and supporting the training of all direct reports.

Key Accountabilities:
• Represent the company in a professional manner developing a good working relationship with internal and external colleagues.
• Ensure that all sites are covered on a 365 24/7 basis to... deliver both reactive and planned maintenance.
• Provide technical support and coaching to Area, Site & Maintenance Technicians.
• Ensure under performance against KPI’s is understood and action plans are in place to drive improvement.
• Ensuring all tools and equipment necessary are available to deliver both reactive and planned maintenance.
• Support the Divisional Operations Manager on all technical, people and FM process issues.
• Provide cover for Divisional Operations Manager during times of absence, holidays and meetings, if requested.
• Complete specified reports and compliance documentation resolving issues as and when they arise.
• Audit FM documentation and ensure action plans are in place for any non-compliance issues.
• Deal promptly with all Helpdesk calls and ensure that the issues are resolved effectively in line with SLA’s, escalating where necessary to the appropriate management level.
• Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required.
• Attend / hold meetings (in line with meeting schedule) with your line manager and direct reports to ensure effective cascade of all City communications, ways of working.
• Regularly communicate with the customer on all FM activity within agreed KPI’s.
• Compliance with all of City policies and procedures pnarticipate in the recruitment and selection process of Technician vacancies within your area.
• Comply with all health & safety legislation and Company processes at all times. Ensure you are up to date with any legislative changes that impact your role or team.
• Carry out any reasonable management request.
• Utilise CAFM and other systems as instructed
• Ensure that all jobs are logged and closed down, only when completed using the CAFM system.
• Review MI for your area ensuring delivery of key customer KPI’s

The Company

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe

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