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Job Descrption

Responsible to: Operational Manager

Responsible for: Support Service Delivery

Purpose of Role: Responsible for the effective delivery of Orisha Support Service

The Role: The role requires an effective leadership of all Support Service staff members, pro-active engagement with external local authority partners and a sharp eye and instinct for dynamic improvements to our service.

Key Responsibilities:
• Supervise/review key work sessions, liaison with external and the coordination of housing management services (e.g., maintenance)
• Ensure staff provide support that is person centered and meets the needs of the tenant/service user, enabling them to maintain independence in our accommodation.
• Work with support & care services, support staff and tenants/service user’s, ensure that all tenants are contacted weekly to check on their security and wellbeing and increase the frequency of visits when necessary.
• Oversee care/supported accommodation operations and ensure that support... staff operate in accordance with all our policies, procedures, and relevant legislation/regulations.
• Oversee care/supported accommodation operations and ensure staff deliver high quality care and support services that meet the needs of tenants and commissioners/commissioning authority.
• Review referral assessments and decide on suitability of placements.
• Ensure that needs and risk assessments are undertaken prior to the commencement of the placement and updated as appropriate.
• Participate in more complex needs and risk assessments and support reviews where required – troubleshooting where support staff require assistance with challenging tenants/service users.
• Ensure tenants/service user’s needs are at the forefront of service provision and that they actively participate in decisions affecting service delivery.
• Oversee the collation of documentation and the submission to the relevant local authority.
• Review quarterly, bi-annual, and annual care/support plans
• Ensure voids are minimised by effective reporting of vacancies and liaison with referral agencies.
• Foster sound working relationships with other relevant statutory and voluntary agencies.
• Participate in the annual service review of the project/scheme(s).Provide and deliver reports, information, and statistics as and when required by Management/Board.
• Monitor the provision of housing services (heating, cleaning, provision of furniture, etc.)Ensure all maintenance issues are reported in good time to the maintenance department.
• Lead on a strong and robust performance management culture and framework with high standards of services – importantly along with senior management, implement company culture built on trust, hard work and putting tenants/service users first.
• Provide day to day line management of the housing/support workers and administration team.
• Lead on staff recruitment, induction, and training
• Deliver training in-house.
• Manage staff absence.
• Manage staff performance including conduct and capability.
• Carry out periodic and annual staff performance reviews.
• Ensure there are structured 121s, performance focused team meetings and clear and routine communications within the teams.
• Ensure all staff appraisals are carried out and that any staff development and training needs are met, and appropriate disciplinary action is taken where necessary.
• Participate in staff disciplinary proceedings.
• Ensure all tenants/service user’s occupying our accommodation are in full payment (housing and support costs) and service charges are paid by tenants/service users.
• Effectively monitor budgets associated with individual properties/buildings and the organisation, ensuring that budget is met, and that accurate financial claims and monitoring reports are submitted.
• Prepare (with the assistance of the finance manager) and present written, financial, and statistical reports, attending management meetings as required.
• Business development/External Partnerships: Explore new opportunities in the supported accommodation and care sector to support Cooperative Support ambitious growth plans.
• Actively contribute towards the formation and implementation of the strategic direction and objectives for the organisation
• Pro-actively develop and maintain excellent working relationships with local authorities, adult social care, probation, health services and other statutory agencies.
• Attend meetings with key stakeholders including referral panels and multiagency meetings.
• Ensure Compliance, Policies, Legislation and Good Practice: Shape and evolve our policies and procedures, ensuring adherence to legal standards.
• Lead on all Health and Safety matters, keeping Cooperative Support up to date, ensuring we comply with Health & Safety legislation, policy, and good practice.
• Undertake safeguarding responsibilities of tenants/service users in line with the Local Authority and our safeguarding policy and procedures.
• To report immediately to Management any defects in equipment or the working environment and report areas of risk.
• Ensure all properties comply with all statutory requirements – all issues pertaining to this must be reported to management.
• Attend and participate in supervision sessions and an annual personal review.Attend and participate in staff meetings.
• Contribute to the learning of other staff.
• To employ the skills and knowledge gained from training back in the work environment.

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:
• Company pension
• Free parking
• On-site parking

Schedule:
• Monday to Friday

Education:
• GCSE or equivalent (preferred)

Licence/Certification:
• Driving Licence (required)

Work Location: In person

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