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Job Descrption

Job Title: Quality Assurance Manager

Location: Croydon & New Covent Garden Market (Multi-site, primary location Croydon)

Reports To: Senior Operations and Technical Facilitator

Job Purpose:

The Quality Assurance Manager will be a pivotal leader responsible for ensuring the company upholds the highest standards in product quality, hygiene, workplace safety, and technical compliance across Croydon and New Covent Garden Market locations. This multifaceted role requires strategic vision, hands-on leadership, and meticulous attention to detail to oversee quality assurance, implement and monitor hygiene protocols, foster a safe working environment, and manage all technical aspects of the business, including compliance, audits, and specifications. The successful candidate will champion continuous improvement, provide comprehensive training to staff, and ensure adherence to all relevant regulations, standards, and customer requirements.

Key Responsibilities:

Quality Assurance ... Technical Leadership
• Lead and manage Quality Assurance and Technical functions to meet product quality, regulatory standards, and technical compliance across both sites.
• Develop, implement, and continuously improve quality assurance policies, procedures, and technical specifications.
• Oversee quality control processes, making necessary adjustments to maintain high standards.
• Implement and monitor Good Manufacturing Practices (GMP).
• Conduct micro testing, shelf-life monitoring, traceability, and mass balance exercises, ensuring audit readiness.
• Manage all site technical service requirements, including maintenance and document control of the Quality Management System (QMS).
• Monitor and update customer portals and compliance standards & procedures.

Hygiene & Safety Management
• Maintain impeccable hygiene standards across all locations in production areas, facilities, and equipment.
• Ensure full compliance with health and safety regulations.
• Develop and implement comprehensive hygiene and safety training programs for all staff.
• Coordinate with operators to ensure workplace cleanliness and sanitation.

Supplier & Manufacturing Compliance
• Maintain & update Supplier Approval, SAQ Risk Assessment & Relationship Management (RM) compliance.
• Manage Supplier RM Quality/CofA/CofC Reports in line with POSITIVE RELEASE requirements.
• Ensure all suppliers and contractors are risk-assessed and approved to meet QMS/BRC/Customer requirements.
• Ensure all ingredients, packaging, consumables, and chemicals are approved according to internal procedures.

Auditing & Compliance
• Manage the Internal Audit (IA) Schedule, IA Non-conformances & Corrective Action (CA) Plans.
• Manage BRCGS v9 accreditation, customer approval & other 3rd party audits required by the business or its customers/agents.
• Be a competently trained member (internal auditor) of the IA team to undertake audits as required by the IA schedule.
• Record all non-conformances and corrective action plans (CAPs).

Operational Management
• Oversee preparation and maintenance of required documentation and reports related to quality, hygiene, safety, and technical aspects.
• Implement continuous improvement initiatives to enhance operational efficiency across both sites.
• Utilise quieter seasonal periods for additional staff training and development.
• Be prepared to support production operations hands-on, demonstrating flexibility and understanding of various roles.

Stakeholder Engagement
• Collaborate effectively with other departments to meet quality, hygiene, safety, and technical standards.
• Address and resolve any quality, safety, or technical concerns staff or customers raise.
• Foster a collaborative environment where multiple key staff can contribute to problem-solving.
• Prepare and guide the team for internal and external audits, ensuring compliance.

Training & Development
• Oversee training of all staff members to ensure they are knowledgeable, skilled, and competent in quality, hygiene, safety, and technical practices.
• Continuously evaluate training effectiveness and update programs as needed.

NPD & Specifications
• Assist with technical requirements for New Product Development (NPD) and quality improvement projects, including microbiological, chemical, and nutritional requirements.
• Ensure raw material and final product specifications are managed, maintained, and compliant.
• Communicate technical requirements to advise on laboratory validation requirements for shelf-life validation.

Document Control
• Ensure all documented procedures and work instructions are correctly Document Controlled and are up to date and in conformance with BRC and customer requirements.

Performance Metrics
• Year-on-year improvement in product quality, hygiene standards, and technical compliance across both sites
• Reduction in health & safety incidents and customer complaints
• Successful implementation of quality, safety, and technical initiatives
• Positive feedback from team members, stakeholders, and customers
• High scores on internal and external audits (BRC v9, SEDEX, etc.)
• High employee training completion rate
• Quality Control Compliance Rate
• Incident and Non-Compliance Reports
• Audit Scores
• Customer Satisfaction Ratings
• Employee Training Completion Rate
• Up-to-date procedures, records, specifications, and labeling

Skills and Qualifications:
• Proven experience in a similar managerial role, preferably in a related industry
• Strong knowledge of quality assurance, hygiene, health & safety regulations, and technical compliance requirements (HACCP, GMP, Allergens, microbiological, BRC, etc.)
• Excellent leadership, communication, and organisational skills
• Ability to work flexibly, including weekends, as required
• Experience with external auditing (BRC, SALSA, M&S, etc.)
• Ability to manage multiple sites effectively
• Strong hands-on problem-solving skills
• Proficient in using various customer portals and compliance systems

Job Types: Full-time, Permanent

Pay: £42,271.00-£45,694.00 per year

Benefits:
• Company pension
• Free parking
• On-site parking

Schedule:
• Monday to Friday
• Weekend availability

Experience:
• Quality assurance: 3 years (preferred)

Work Location: In person

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