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Reservations Supervisor at The Washington Mayfair Hotel
London, United Kingdom
Job Descrption
We are seeking a dedicated and experienced Reservations Agent/Supervisor to join our dynamic team in the hospitality sector. The ideal candidate will possess exceptional phone etiquette and a strong background in guest services, ensuring that all reservations are handled efficiently and professionally. As a key member of our team, you will play a vital role in enhancing the guest experience and maintaining the high standards of our establishment.
Responsibilities
• Oversee all aspects of the reservation process, ensuring accuracy and efficiency.
• Manage incoming reservation requests via phone, email, and online platforms.
• Candidate must have experience using Opera PMS software and payment processes knowledge.
• Provide exceptional guest services by addressing inquiries and resolving issues promptly.
• Maintain an organized system for tracking reservations and cancellations.
• Collaborate with other departments to ensure seamless guest experiences.
• Train and mentor staff... on best practices in hospitality and customer service.
• Analyze reservation trends to optimize occupancy rates and improve service delivery.
• Ensure compliance with hotel policies and procedures regarding reservations.
Experience
• Proven experience in reservations or front desk roles within the hospitality industry is essential.
• Strong understanding of hotel operations and guest services.
• Excellent phone etiquette with the ability to communicate clearly and effectively.
• Multilingual or bilingual skills are highly desirable, enhancing communication with diverse guests.
• A passion for hospitality and a commitment to providing outstanding service.
• Proficiency in using reservation management systems is an advantage.
If you are enthusiastic about contributing to an exceptional guest experience and possess the required skills, we encourage you to apply for this exciting opportunity as a Reservations Manager.
Job Types: Full-time, Permanent
Pay: £26,000.00-£32,000.00 per year
Additional pay:
• Yearly bonus
Benefits:
• Canteen
• Discounted or free food
• Employee discount
Schedule:
• Monday to Friday
Work Location: In person
Complete form below to directly Send your CV / Linkedin Profile to Reservations Supervisor at The Washington Mayfair Hotel.
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