Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

35 Hours per week. Monday - Friday 8.30am - 4.30pm. 

Eurofins Alba is a contract research organisation based in the centre of Edinburgh. We are contracted by various cosmetic and personal care product manufacturers or retailers to test their products. We test the products to confirm their safety and efficacy in use - to ensure the products are safe and that they work. We have a database of human volunteers who take part in our tests who either attend our test centre in Edinburgh or test products from their own home. Products can range from shampoos through to make up, with many different study types to help support marketing claims such as “Moisturises for 12 hours”.

Purpose of The Post:

To deliver a friendly, efficient service and create a warm and welcoming atmosphere for all visitors to Eurofins Alba Science Ltd.

To be a nominated keyholder opening the premises and assist with a variety of clerical and administrative duties.

Main Duties:

• Deliver excellent customer service to all visitors to Eurofins Alba, directing all visitors and volunteers to the appropriate contact/study area. Supporting the visitors and volunteers whilst in attendance at the study centre fulfil all reasonable requests from to ensure their comfort, satisfaction, and safety.
• To be aware of all activities e.g. building maintenance, planned Sponsor visits and logging attendance, issuing and collecting visitor badges as required ensuring visitor logs are maintained. Assist in the preparation, during the attendance of Sponsor/External visitors including set up of meeting rooms.
• Process and deal with volunteer enquiries in a professional and courteous manner, in person, on the telephone or via e-mail including registration and update of volunteer records.
• Contacting volunteers to recruit them for specific studies, scheduling times for their visits and performing the accordant administration on the database. Administer all attendance enquiries, cancellations, and no-shows, in line with company policy monitoring daily appointment schedules.
• Keep up to date with current studies, to provide information to volunteers on request, while maximising recruitment opportunities.
• Receiving post and deliveries.
• Perform daily monitoring of the building ensuring cleanliness, security and compliance and report any issues to senior management.
• Coordinate the maintenance of all reception area(s) ensuring that they are clean and tidy, at all times.
• In cases of emergency, aid in the evacuation of volunteers and assist as a nominated fire Marshall.
• Aid in issuing, tracking and collation of records associated with Volunteer cheque payments.
• Assisting with a variety of administrative tasks including copying, emailing, taking notes, making travel plans and logging customer enquiries.
• Assisting in the set-up of the technical facility to receive volunteers, preparing, printing and collation of the study-related documentation. 
• Ordering general supplies, as well as study equipment from specific vendors.  Accordingly, the jobholder may be required to assist with researching several vendors for pricing, delivery dates, and other terms of sale.
• Assisting in maintaining stock levels of office and technical supplies.
• Drive compliance with the Eurofins Alba processes for purchasing through PO generation and tracking in COUPA and ensure Sponsor invoices are issued in a timely manner through Live Clinical. 
• Respond to and resolve any Sponsor or Supplier invoice/order queries.
• Providing support to the QA team with administrative tasks as required e.g. document authoring, paperwork collation.
• Perform regular activities and processes required to maintain the study archiving system.

Qualifications

Essential

• A highly professional manner and presentable always
• Solid written and verbal communication skills and an excellent telephone manner
• Experience and confident in working/communicating with public via face to face and telephone interactions.
• Comfortable working as part of a Team
• A keen eye for detail
• IT literacy - have a good knowledge of IT and Microsoft programs e.g., word, excel, outlook.
• A ‘hands-on’ approach and self-starting attitude.
• An assertive individual who will work well amongst a small team.
• An honest and enthusiastic approach and a willingness to learn.
• Flexible - will be required to work slightly irregular hours due to study schedules where required.
• Proactive
• Organised and good time management, able to self-manage and prioritise timelines.

Desirable:

• Experience of GCP or GLP.
• Finance administration experience.
• Purchasing experience.
• Experience of working in Cosmetics, Hairdressing, Beauty, dentistry, or medical/clinical setting.
• Experience in working within a Laboratory/Research environment.

Additional Information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Life Assurance (4 times annual salary)
• Health Cash Plan 
• Holiday Purchase Scheme
• Enhanced Maternity, Paternity and Adoption Pay Scheme 
• Company Pension Plan
• Employee Assistance Programme – 24/7 confidential support.
• Worldwide career opportunities
• Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.

What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. 

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.