Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

35 Hours per week.  Monday - Friday 9.00 - 17.00.

Eurofins Alba is a contract research organisation based in the centre of Edinburgh. We are contracted by various cosmetic and personal care product manufacturers or retailers to test their products. We test the products to confirm their safety and efficacy in use - to ensure the products are safe and that they work. We have a database of human volunteers who take part in our tests who either attend our test centre in Edinburgh or test products from their own home. Products can range from shampoos through to make up, with many different study types to help support marketing claims such as “Moisturises for 12 hours”.

Purpose of the Post:

The Volunteer Recruitment Assistant will deliver friendly, efficient customer service and will create a warm and welcoming atmosphere for all visitors contacting Eurofins Alba Science Ltd .They will assist with recruitment, dealing with all volunteer enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.  They will help organise the recruitment of volunteers for all studies carried out at Alba Science Ltd, under the direction of the Volunteer Recruitment Manager.

They will work closely with the Project Managers and study teams to ensure successful study recruitment and maintaining lines of communication with the team to keep them updated on the progress of recruitment.

They will work proactively to ensure the required number of Volunteers are recruited and attend for within the study timelines.

Main Duties:

• Deal with all volunteer enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Process volunteer enquiries and register volunteers on the company database.
• Contact volunteers to recruit them for specific studies, via various channels schedule times for their visits and perform the accordant administration on the database.
• Administer all enquiries, cancellations, and no-shows, in line with company policy.
• Keep up to date with current studies, to provide information to volunteers on request, while maximising recruitment opportunities.
• Fulfil all reasonable requests from volunteers to ensure their comfort, satisfaction, and safety.
• Creation of study schedules and volunteer appointment schedules.
• Authoring Volunteer facing emails, adverts, websites, and social media posts.
• Creation of Volunteer surveys
• Maintenance of volunteer database and volunteer records.
• Monitoring of study recruitment progress and action additional recruitment when required.
• Contribution to the continuous recruitment efforts to increase the panel, submitting ideas and assisting with recruitment initiatives e.g. preparation of marketing leaflets.
• Deliver excellent customer service, supporting the volunteers whilst in attendance at the study centre and directing visitors to the appropriate contact.
• Maintain the reception area(s) ensuring that they are clean and tidy, at all times.
• Receiving post/deliveries, recording the relevant data accurately and alerting the appropriate staff member.
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
• Aid in the evacuation, in cases of emergency, of volunteers.
• Assist (on occasion) in the performance of technical tasks as deemed appropriate by their line manager.

Qualifications

Essential

• A highly professional manner and presentable always
• Solid written and verbal communication skills and an excellent telephone manner
• Confident in working with and communicating with public via face to face and telephone interactions.
• Comfortable working as part of a Team
• A keen eye for detail
• IT literacy - have a good knowledge of IT and Microsoft programs e.g., word, excel, outlook.
• A ‘hands-on’ approach and self-starting attitude.
• An assertive individual who will work well amongst a small team.
• An honest and enthusiastic approach and a willingness to learn.
• Flexible - will be required to work slightly irregular hours due to study schedules.
• Experience working with the public.
• Proactive
• Organised and good time management.

Desirable

• Experience of GCP or GLP.
• Experience of working in Cosmetics, Hairdressing, Beauty, dentistry, or medical/clinical setting.
• Social media experience
• Website content maintenance
• Experience in using survey monkey or an online survey platform.
• Experience in working within a Laboratory/Research environment.
• Recruitment experience
• Document authoring

Additional Information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Life Assurance (4 times annual salary)
• Health Cash Plan 
• Holiday Purchase Scheme
• Enhanced Maternity, Paternity and Adoption Pay Scheme 
• Company Pension Plan
• Employee Assistance Programme – 24/7 confidential support.
• Worldwide career opportunities
• Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.

What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. 

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.