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Job Descrption

We have an exciting opportunity for Patient Support Coordinators to join our Customer Services team at The London Clinic, based at our main site in London (W1G 6BW). We are offering a competitive inclusive salary range of £27,500 - £32,550 per annum.

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of 'We go further', 'We work as one' and 'We personalise care.'

Job Profile

As Patient Support Coordinator you are responsible for ensuring all patient... referrals are processed and appointments are booked efficiently in accordance with The London Clinic policies. The Patient Support Coordinator will undertake all administrative activities required, along with providing excellent customer care to patients.
• Job Type: Permanent, Full Time.
• Shift Pattern: 37.5 hours per week
• Job Location: 22 Devonshire Place, London, W1G 6JA.
• Salary: £27,500 - £32,550 per annum.
• Benefits Package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 days annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development, with clear career pathways and access to further education.

Key Duties
• Work closely with the nursing team, pharmacy, consultants and secretaries to provide support in the patient referral pathway.
• Act as point of contact for all patients ensuring a professional and efficient service.
• Confirming receipt of referrals and registration for all patients referred for Radiotherapy, Chemotherapy, Hematology and Molecular Radiotherapy.
• Request dataset, medical images and previous treatment information from other secretaries and hospitals.
• Liaising with the internal Patient Liaison Office (PLO) to ensure insurer authorisation or self-payment is sought to allow bookings to proceed.
• Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.

Skills & Experience
• Experience of handling a diverse workload in a busy administrative setting; healthcare industry administrative background with a knowledge of doctors practice, ideally private practice, desirable.
• Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.
• Strong sense of patient focus and commitment to delivering exceptional customer service in a hospital setting.
• Able to handle patient data and information in a confidential and sensitive manner.
• The ability to work in a fast-paced environment under pressure, prioritising tasks and work under self-direction.
• Cash/Credit Card handling.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background

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