Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Our Client Engagement function is responsible for driving sales and development of our signature issuing clients. By building deep partnerships with our clients, opening up access and offering creative solutions, we are at the forefront of protecting and growing Visa's brand and market share.

We're looking for those of you who are inherently driven to succeed and make a difference. We'll equip you with the very best tools and training so that you can deliver the best results.

Continuous self-development underpins job fulfilment at Visa. If you have the burning desire for self-development, working with us will expose you to challenges and opportunities to hone your skills. We'll provide the right environment and a plethora of top-notch professionals to learn with and from.

The Commercial Account Manager – Insight & Planning will be an integral part of the account team responsible for driving sales and development across our client’s global business – across 25+ markets worldwide.  Building and supporting the delivery of a deep partnership with our client, maintaining high standards of account management and collaborating cross-functionally within Visa to identify priorities and solutions, plus leading insight, governance and strategic planning processes for the account.  You will have a unique opportunity to learn about payments through a global lens, further developing your commercial understanding of the payments business across a range of markets and product lines.

What we expect of you, day to day.

• You will help with coordination of the global QBRs for credit and debit, ensuring team members contribute accordingly and content is consistent.

• You will manage regular regional and global team calls, offer insights into the client and Visa teams' performance. Facilitate, maintain and share a repository of global and regional QBR documents to streamline client-facing content and ensure closer regional alignment.

• As part of the global account management team, you are expected to build and develop strong relationships with the regional and local teams, support their efforts to identify new opportunities to grow business and meet the ongoing client requirements.

• You will ensure MSD global pipeline is accurate and up to date, capturing and sharing knowledge and best practice to help cross-selling of products.

• You will leverage analytics and dashboards to assess customer performance, working closely with our cross-functional teams including Finance, to identify issues, opportunities, and underlying drivers, then working with colleagues to identify priorities for action and recommendations.

• Supporting the Global Client Director, you will lead the development of the global annual account plan, customer engagement plan, internal business reviews and updates, account governance processes, including account reporting.

• You will contribute to the external annual account plans.

• You will become an expert in our MI reporting and CRM tools and platforms.

• You will support the execution of our contractual agreement with our global client, with the key focus on the management of the Incentive funds.

• Supporting both our UK account relationship and our global client engagement, you are a core member of the client engagement team for one of our largest global card issuing clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Thinking about careers differently...
At Visa we are passionate to offer our employees compelling career growth opportunities. As such, even if you don’t have experience of this function there could be skills or experiences which would transfer well.
For this role the key skills required are...
• Experience in key account management role in financial services, payment card, software, or information services
• Strong financial and analytical aptitude to assess performance vs budget and benchmarks, causal factors, capture insights and apply to business solutions
• Commercial understanding and aptitude to identify opportunities and proactively propose solutions, developing actionable insight based on data analysis
• Comfortable with P&L reviews, performance metrics and account planning
• Client focused with proven ability to establish productive and collaborative working relationships with staff and management at all levels, both internally and externally
• Able to set priorities, manage expectations, and work in teams and independently
• Enthusiasm and curiosity for financial services, and in particular payments
• Excellent verbal, written, presentation and interpersonal skills are required
• Bachelor’s degree or equivalent professional experience
• English (professional working proficiency)
• Working knowledge of Microsoft Office

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.