Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

• In partnership with the customer growth lead, help drive the global project and strategic framework for customer success and growth for Visa Direct, working with regional commercialization, sales, operations, product and marketing as key stakeholders

• Support the creation of processes, feedback loops, and tight integrations with our GTM strategies

• Help manage agencies to develop scalable best practice customer success toolkits across priority use cases and segments

• Own the project plan detail, ensuring stakeholders across multiple teams stay engaged and have clear updates/accountability

• Support the customer growth lead in working with regions and sales to pilot toolkits and model with strategic clients to receive measurable feedback and tweak as needed

• Using Visa analytics and tools, create data dashboards looking at client patterns, gaps and benchmarking vs peers

• Partnering with regions and multiple stakeholder groups, select strategic clients per region to engage in benchmarking exercise, resulting in growth programs

• Research and use industry trends and competitive analysis to inform best practice and strategies

• Become a product expert to be able to train external agencies on capabilities and USPs of Visa Direct

• Help support the overall Sales Enablement team helping to manage plans and reporting

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• MBA, relevant graduate degree or similar academic / professional experience
• 3 years or more of post-graduate experience in Customer Success, B2B marketing, GTM, business development, analytics role
• Experience in and a passion for payments and fintech
• Experience with data and building dashboards/tools
• Ability to independently lead and manage projects with multiple work streams
• Excellent cross-functional collaboration capabilities
• Strong global business acumen and ease of communicating cross-culturally
• Passionate about working with colleagues across the globe to develop go-to-market and growth strategies for a rapidly growing business unit
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
• Self-starter, team oriented, collaborative, and driven
• Top communication skills, including oral, writing and presentation capabilities

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.