Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
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As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of digital commerce on any device for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
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What’s it all about?
The Senior Director of ERM and Operational Risk will lead the Enterprise Risk Management and Operational Risk and resilience teams for the European region – reporting directly to the CRO of Visa Europe.
This is a senior leadership role that will involve frequent collaboration with the European executive team on high impact initiatives and efforts. The role holder will establish the Enterprise Risk Management architecture for VEL, you will oversee all Operational Risk Management activities for the organisation, monitor and analyse risks within the VEL business units and report on these risks to the VEL Board. You will have responsibility for ensuring Visa Europe has a sound risk-management framework for comprehensively managing it’s risks and credible second line oversight across all risks and responsibility for developing and maintaining Visa Europe’s Operational Resilience framework.
The successful candidate will be a strategic thinker, ideally with a background in Enterprise risk management and Operational Risk, with significant problem-solving experience and proven ability in quickly grasping and communicating complex topics in a fast paced work environment for a systemically important payment provider.
This Europe based position is a regional role with dual reporting to the Europe Chief Risk Officer and the SVP Global Head of Corporate and Ecosystem Risk. As part of the Risk Europe leadership team, the Senior Director will be responsible for the maintenance, review and revision of the ERM Frameworks, KRIs and Operational Risk Management Policy and Framework, While risk management is carried out by the First-Line, the Operational Risk function is accountable for monitoring and ensuring that Operational Risk is appropriately identified, assessed, understood/calibrated, controlled and managed, with Risk Appetite clearly articulated and supported by appropriate stress testing. OR is also responsible for ensuring appropriate escalation, follow-up and learning from Operational Risk Events / Incidents. The role-holder is expected to deliver the required expertise to facilitate delivery of these OR accountabilities by the managers within the function and others. Creation of new policies within the Operations Risk area, Defining Operations Risk Monitoring methodologies, Implementing a system for measuring / monitoring Operations Risk. This will involve assessing available packages or initiating development of a bespoke system with the vendors, Owning the Operational Risk (OR) processes and responsible for ensuring compliance with any regulatory OR requirements, Overseeing the Operational Resilience of important businesses and functions of the firm.
Specific responsibilities include:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.