Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Responsible for overseeing the impact of projects and initiatives on operational systems. This person will act as the primary point of contact for resolving obstacles, collating / approving project artefacts, answering questions and where appropriate, suggesting appropriate solutions to ensure the continuation of smooth operations. This role is crucial for maintaining a swift pace and efficiently delivering on strategic changes.
Directly accountable for
Serve as the Operations Subject Matter Expert, offering guidance on Operational Systems & policies for all new projects, to ensure operational change impacting Payment Ops and Treasury Ops is delivered efficiently.Understand and own stakeholder communication per project, articulate operational principles / standards to be met
Drive completion of operational artefacts, such as Treasury ledger mapping, collaborating with operations managers to overcome project challenges
Develop and implement new operational procedures and practices in line with organisational goals
Drive completion of cash workflow and cut off time mapping to ensure that regulatory requirements are met before the project is live
Collaborate with Compliance and Regulatory teams to ensure the requirements for all new projects are met
Act as SME for payments and collections products including understanding of local payment rails (SEPA, FPS, ACH) and SWIFT
Identifying, communicating, and logging risks, accordingly, developing mitigation strategies in collaboration with operations managers
Continuously develop/enhance understanding of payment, settlement, trading processes and system workflows, making sure adequate documentation is in place and maintained
Build and maintain
Strong relationships with business stakeholders & operations teams
Knowledge of Operational systems, regulatory and Safeguarding requirements
Standards for operational processes and requirements
Operational flows and templates for projects which can be repurposed
What Success Looks Like
Understand balance a potential compromise between quality and speed
Anticipate and avoid future changes by ensuring we are standardising as we go.
Ability to understand complex operations and flows.
Seamless and frequent flow of information/communication with stakeholders
Be able to thrive in a fast paced/highly complex environment
Bias to action – gets things done
Sound judgement – able to make balanced data driven decisions under pressure
Control mind-set – can identify processes and measures required to identify operational issues
Highly self-motivated with a “can do” attitude
Not afraid to question the status quo
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Qualifications
Basic Qualifications
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications:
Batchelor’s degree in Finance, Business Administration, or related field
Minimum of 2 years’ experience in operations within financial services, preferably with focus on payment systems, collections, safeguarding and/or FX transactions
Previous experience in PSP or banking
Experienced working with project / agile delivery teams and cross functional ways of working, including tech integrations
Demonstrate analytical and systematic approach to problem solving
Ability to stay focused under time pressures
Hands on and independent, ability to identify operational incidents/issues
Excellent communication skills both written and verbal
Excellent team working skills, ability to manage own workload and tenacious attention to detail
Excellent stakeholder management
Ability to manage and switch between multiple initiatives
Experience in analysing complex data sets to inform decision making
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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