Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Position Summary – Make a Difference. Join Visa’s newly formed, cutting edge Risk Operations Center (ROC). The ROC is a critical priority of executive leadership and focuses on the fast identification and mitigation of high impact fraud attempts in the global payment ecosystem. This team operates 24/7 working 12-hour shifts.

The Associate Risk Operations Analyst is a high visibility and demanding role, responsible for the detection and disruption of fraud events identified by the Risk Operations Center- a key component of Global Risk's Payment Fraud Disruption organization. This position is responsible for identification and mitigation of any payments based attack affecting Visa’s clients or brand. Payment Fraud Disruption is a fast-paced team of technology experts who identify, investigate, disrupt, and prevent attacks targeting the global payment ecosystem. This position will be responsible for all aspects of monitoring, incident review, escalation, and documentation of alerts. This position reports to the Senior Director of the Risk Operations Center.

Note: This position requires shift work.

Primary responsibilities:

• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action.
• Perform analytics of complex data models to evaluate legitimacy of transactional logs.
• Detail oriented problem solver - monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk-based activity that may impact Visa and our clients.
• Ensure incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats.
• Coordinate incident handling with regional Risk groups and take decisive action on events, alerts etc.
• Accurately assess impact of critical/major incidents.
• Serve as a first responder for all of Visa fraud alerting platforms.
• Capture key metrics for the Risk Operations Center to ensure goals related to these metrics are met.
• Collaborate with the Visa teams and clients during fraud events to provide real time status and decision making.
• Self-driven individual who can multitask and complete varying risk projects.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications

• Minimum of 6 months of work experience or a bachelor's degree.
• Flexibility to work in shifts, during weekends (including holidays), and extended hours as needed.
• Proven experience collaborating in a team within a 24x7 Operations Center.
• Passion for fraud schemes and cybercrime investigations.
• Knowledge of transactions, systems processing transactions, and overall transaction process.
• Prior experience with data analytics, visualization tools, and concepts.
• Understanding of payments process, cybercrime, and fraud techniques.

Preferred Qualifications

• 2 or more years of work experience.
• Minimum 3 years of experience in payment fraud or cybersecurity e.g. cybercrime fraud and/or ethical hacking.
• Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 70,200 to 124,100 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.