Company Description

Discover the Unexpected

Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.

Job Description

For Internal Use

Grade:F/EB10

Location: SJP/Hybrid

Hiring Manager: Mandy Morrison

We have a fantastic opportunity to join Experian as a Customer Service Executive on a 12 month fixed term contract within the Marketing Services Client Operations team. This is a hybrid role, which is based in Nottingham SJP, with the capacity to work from home.

This is a full-time opportunity for someone looking to demonstrate their skills in supporting business clients with their products, applications, services, and data. As a Client Support Analyst, you will be responsible for gaining an understanding of Marketing Services offerings and working towards becoming a subject matter expert. The role is varied, as you will be taking the client along their end-to-end journey; onboarding, query resolution, issue resolution, account administration, process documentation, offboarding, and everything else in between.

You may have heard of some of our offerings – Mosaic, Goad, App Library, Micromarketer, iCoder; to name a few!

This is a fantastic opportunity to start your career within Experian and Marketing Services, as it opens pathways for career development in Product Management, Project Management, Business Development and Sales.

Qualifications

We’re looking for someone who has a genuine interest in all aspects of client support, especially if you have previous SME experience. You’ll have experience in replicating and resolving and/or escalating client queries and guiding product users through features and functionalities. Involvement in the development and creation of helpful content; including writing knowledgebase articles, FAQs, how-to guides and other support documentation. Basically, anything that can help clients find answers, resolve issues, and use the Marketing Services products, in the most effective way.

You’ll succeed in this role by demonstrating excellent communication and problem-solving skills. An ability to work on your own but also collaborate with the team. It’s important to have patience and understanding and the ability to prioritise and multitask!

Everyone has different experience, and so please don’t rule yourself out if you cannot ‘tick’ all of the qualities mentioned above. Talk to us about the experience that you do have.

Additional Information

Our uniqueness is that we truly celebrate yours.

Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people first approach.

Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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