Company Description
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done. Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperianJob Description
Role Summary
We have an exciting opportunity to join a small team of Advisors as a Senior Customer Success Manager (Technical) This team enable our patners and existing customers to expand and enrich the use of our Data Quality and Data Governance products.
This role protects our renewal revenue, expands our footprint within startegic clients and helps our partners understand the suitability of our solutiions in conjunction with their own
- Day-to-day operation of the DQ Advisor function including liaison with sales and customer success, and the organisation of targeted approaches to growing each account
- Work closely with the partner sales team to ensure that EDQ is evangelised across potential partners, and once partner are recruited that they are enabled and supported.
- Monitoring progress against team and individual objectives
- Ensuring all relevant data processing due diligence and governance is adhered to including reviewing data overdue for deletion, keeping the RoPAs (Record of Processing Activities) up to date for all DQ-Advisor-related data processing tasks and ensuring data in ids processed in line with these records.
- Provide an extra service layer for ‘strategic’ clients to support with ad-hoc technical questions, proactive sharing of new features/roadmap and helping to grow usage of the software in the organisation (number of sessions and number of users) driving improved renewal rates
Qualifications
Skills & competencies needed:
- Data management with specific reference to data quality and data governance
- Up-to-date appreciation of client-side technologies and future innovation
- Great presentation skills, ability to influence and motivate
- Previous experience in a software (preferably data management) presales or consulting role
- Experience dealing with the complexities of enterprise-scale customers
- Proven record of managing innovation -to-fruition cycle
Qualifications
- DAMA - Desirable
Additional Information
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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