Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Location: Wrexham / Hartlepool 

Working hours: 37.5 hours. 

NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. 

The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship. 

Our core function is to verify and resolve grant applications against set criteria 

We help customers over the phone, online and by email.  

Job Description and Responsibilities:

• Responsible for all aspects of contract delivery including performance, quality, and people.  

• Responsible for the allocation and management of team and individual performance targets. 

• Responsible for an overall minimum of 95% accuracy in all contract delivery. 

• Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately. 

• Demonstrate exceptional motivational skills. 

• Responsible for the day-to-day management of people. 

• Ensure contracts achieve the agreed budget targets. 

• Must have up to date technical knowledge of the legislation associated with contract delivery, be able to process and quality check work if required. 

• Must fully understand the details of the contract for which they are responsible. 

• Work with sales colleagues to maximise business opportunities.  

• Have a political awareness of the organisations /government departments they are responsible for delivering services on behalf . 

• Can effectively manage third party relationships that support NEC Software Solutions delivery and escalate to Operations Manager where required. 

• Works with the Operations Manager to achieve efficiency and continuous improvement, implementing agreed measures and contributing towards operational plans. 

• Maintain excellent attendance levels in line with NEC attendance policy. 

• Drive best practice in the team delivering business update sessions to wider team members.  

• Maintain an excellent attitude within the Wrexham Business Centre, acting as an ambassador at all levels, taking on additional duties as and when required  

• Ability to travel.  

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions 

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Other Information

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required. 

NEC is an equal opportunities employer, welcoming applications from all communities.