Job Description

CGA’s insight and consultancy helps to inform major decisions within our clients’ businesses; with responsibility for the project management of our core analytical services, the Analytics Client Manager plays a key role delivering market measurement and insight to the world’s biggest drinks companies. 

CGA’s Analytics Client Manager builds & maintain great relationships with Success & Solutions teams by providing best in class customer service, insight & deliverables, and in doing so is integral to identifying & creating further opportunities to broaden CGA’s revenue prospects and services. 

Sharing their analytical know-how, the Analytics Client Manager is an important mentor to the GCA.  The Analytics Client Manager works closely with the GCA to develop the GCA’s key skills, as well as manage the time effectively to ensure all responsibilities are met.  Always living and working within CGA’s culture & core values 

Main Duties & Responsibilities 

• Reporting & Database deliveries:  

• Responsible for ensuring all validation of Weekly Deliverables is complete and delivered on time every time 

• Proactively review CGAs product suite & client deliverables to ensure they remain relevant, looking to enhance them where necessary 

• First line support to analyst, problem solving any & all technical production process issues, liaising with Development teams as needed. 

Analysis & Presentation Creation 

• Interpret & deconstruct client briefs to ensure true client requirements are met 

• Advise & provide guidance on methodologies, advanced analytics & use of additional CGA services where necessary 

• Project manage client briefs & liaise with all Success/Solutions stakeholders to ensure alignment on timescales, progress & output 

• Ensuring Project Brief protocol is followed for all Projects including presentation structure/story board, setting regular milestones for review & feedback, ensuring brief is completed to expected level & timescale 

• Review & feedback to analyst, developing the insight to capture market narratives & working with client teams to deliver SMART recommendations  

• Quality check final output ensuring output is accurate, Client Ready & brief relevant before sending to SAM for final feedback & sign off 

Client Communication & Analytics 

• Responsible for always delivering excellent customer service 

• Responsible for providing Demos and training to clients of our core tools  

• Ensure all contractual obligations are met – on time and correct 

• Demonstrate a sound understanding of Practice Area targets & objectives both commercial and operational. 

• Proactively thinking through how Practice area supports client teams 

• Key contact point for all standard data queries & brief requests from Success/Solutions teams  

• Confidently present research findings & demonstrates market knowledge 

• Communicate & advocate the features, benefits & methodologies of all CGA services  

• Confidently promote USPs of CGA Analytical services vs competitor alternatives, demonstrate a clear understanding of how each of CGA service compliment and work alongside each other.  

• Proactively share interesting trends or insights identified either in trade, in the press, or from wider CGA work with the client 

• Keeping up to date with analytics methodologies and delivery platforms (how to make queries more efficient and get the most out of it and present the data in the best way) 

Management & Leadership 

• Organise resource to ensure milestones are hit 

• Plan & manage multiple work streams or client demands, providing regular progress updates on all deliveries to SACM 

• Support & mentor analysts to achieve their roles & responsibilities, identifying any training needs & co-ordinating group training sessions & info guides where necessary 

• Manage up effectively, providing regular progress reports & involving SACM in key issues & seeking out SACM expertise where necessary 

• Demonstrate good leadership skills:

1. Engage GCA through great communication; inspiring & helping them see how what they do connects 

2. Ensure GCA is supported & is operating in a sustainable manner 

3. Demonstrate intellectual integrity, ensure your actions fit your words  

Core Behavioural Traits 

• Deadline & quality driven with high personal standards - wow with every delivery 

• Value people & the benefit of teamwork – care for the team & consider needs of all 

• Inquisitive & enjoy learning  

• Demonstrate great leadership skills - positive, show integrity & responsibility  

• Own the question & be the expert 

• Shows initiative, innovation & a strong desire to improve own self & business 

• Takes decisions with long term perspective 

• Proud of what we do 

Skillsets and Tools 

• Excel 

• Power Query  

• Power BI

• Microsoft Synapse (SQL) 

• PowerPoint  

REQUIREMENTS

• Proven at least 1/2 year of experience
• End-to-end project management skills (from project start to presentation)
• Ability to independently build and manage the relationship with the client by effective project management and delivery
• Strong client-facing and communication/presentation skills – deliver research results to stakeholders on the client’s side in a clear, consistent manner
• Full proficiency in PowerPoint & Excel (medium)
• English: Fluent, written, and spoken
• Preferable: knowledge of advanced statistics (data mining; predictive statistical models; multivariate analysis, data processing)

WHAT DO WE OFFER?

Besides an attractive salary & compensation package, NIQ offers flexible working hours and working from home, helping you to create a work/life balance that fits the best for your personal situation. Moreover, you will experience a dynamic, open, international and solution-oriented environment. You’ll be trained on-the-job to develop your skills and experience.

#LI-FC

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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