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Customer Advisor - Publishing at NielsenIQ
London, United Kingdom
Job Descrption
Book Operations
A division of NielsenIQ and first established in 1858, Nielsen Book is a leading supplier of bibliographic data and market insights to booksellers, librarians and publishers in over 100 countries.
The Book Operations team supports the international Commercial teams, by monitoring, supporting and testing the systems used to supply our clients with data.
Job Purpose
The team is responsible for developing and maintaining a close and positive working relationship with publishers, distributors and other data providers, through appropriate liaison at all levels, to ensure Nielsen BookData receives timely information and meets all appropriate service level requirements. The team is also responsible for ensuring that our outgoing products fulfil client requirements and meet agreed delivery schedules. Internally the team works closely with the commercial team, the wider Book Operations team, and the Technical and Product Leadership teams.
Role... Responsibilities
This role requires the successful individual to show competence across a range of skills and tasks, which will encompass the following:
Publisher Help:
• Handling publisher enquiries through the Publisher Help Desk and advise on the most appropriate method of supplying information.
• Setting up and registration of new users for our online publisher service portal.
• Assisting users of online portal with how to register and maintain their product information and provide guidance on how it appears externally.
• Supporting a territory through the chart mismatch process.
• Supporting systems by following correct procedures following system failures or data errors. Responding promptly to queries from stakeholders and customers.
• Supporting a key retailer through the cataloguing and validation of information
Other
• To be available to cover the help desk between Monday-Friday 8am-5pm; to answer the phone and to respond to incoming emails within 1/2 business day.
• Occasional weekend and evening work by arrangement.
• Attend and contribute to regular team meetings.
• To occasionally attend publisher meetings, open days, book fairs where appropriate, to support other areas of the business.
• Carry out other duties as may be required from time to time by Team Manager.
• May require reasonable travel to clients and other NielsenIQ offices.
Associate Attributes
• Highly proficient general PC skills.
• Strong communication skills, written and verbal.
• Excellent customer service skills.
• High level of accuracy and attention to detail.
• Educated to A Level or beyond is desirable.
• In-depth understanding of the publishing industry and book trade is desirable.
• Database experience and a solid proficiency in data analysis and testing is desirable.
Additional Information
Our Benefits
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
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