Company Description

Are you a high-performer who wants to contribute to a mission-driven and values-based organization? If you are motivated by doing impactful work and making a difference in people’s lives, then the Indiana University Foundation (IUF) is the place for you. At the IUF, we believe in making the dream of higher education attainable, providing support for life-changing research, and preparing the next generation of leaders.   

As a trailblazer among our peers, we provide fundraising leadership and endowment stewardship to support needs and initiatives across all of Indiana University’s campuses. As part of our team, you will help make IU donor’s dreams last forever.  

At the IUF we work hard, celebrate achievements, and foster an environment where everyone’s contributions matter. We are nimble and innovative, and we want you to bring your ideas and energy to join forces with some of the best talent in our industry. 

In addition to being part of a meaningful mission as an IUF employee, you’ll find there are many ways to connect and collaborate. Our diversity, equity, and inclusion initiatives ensure that our colleagues are celebrated for who they are and have a voice. Our FUNdation (see what we did there?) Committee helps us connect and unwind with food truck lunches, holiday gatherings, costume contests, free snacks, IU spirit-wear Fridays, and spontaneous gestures that surprise and delight. Our Wellness Committee ensures that the health and well-being of our employees is top of mind, offering yoga, a lunchtime walking group, meditation breaks, the Headspace app, and topical workshops. We encourage community leadership and service and make space for our staff to pursue their passions. Our total rewards philosophy ensures that we support employees financially, emotionally, and in their career growth.  

If the IUF sounds like a fit for you, we invite you to join us today. 

Job Description

This position is based out of our Bloomington, Indiana office. The Lead Welcome Center Coordinator works Monday through Friday from 8 AM to 5 PM EST. The annual salary for this position is $42,000.00- $44,000.00.

Are you a proactive, detail-oriented leader with a passion for ensuring exceptional guest experiences? Join the Indiana University Foundation (IUF) as the Team Lead for our Welcome Center, where you'll play a pivotal role in overseeing our Welcome Center operations.

In this role, you will provide oversight of the Welcome Center, ensuring its smooth functioning including greeting and engaging guests as they arrive at the IU Foundation, answering incoming phone calls, and providing customer service to employees and guests in the building. You will maintain and update policies and procedures, manage the master front desk coverage schedule for staff, and assist with security measures as needed. Exceptional customer service, organizational skills, and the ability to communicate effectively will be crucial as you interact with all levels of leadership at the IU Foundation’s Welcome Center.

Qualifications

Education/Experience:

• A high school diploma is required.
• Demonstrated ability to use current word processing, spreadsheet, and database software used by the department.

Knowledge/Skills/Abilities:

• Excellent customer service skills and the ability to communicate in person effectively. Experience working in hospitality, events, or facilities functions is strongly preferred.
• Interpersonal skills and judgment suitable for exercising appropriate discretion and demeanor when dealing with employees, Board members, and members of the public.
• Effective communication skills for explaining processes, protocols, and standard operating procedures.
• Ability to pull data from a variety of sources and make recommendations for operational enhancements.
• Must be able to exercise extremely good judgment in the handling of confidential information.

Additional Information

Applications will be reviewed immediately.

The IUF is committed to providing a safe, respectful, and professional work environment that is free of discrimination and harassment. The IUF will not tolerate any form of discrimination or harassment based on the Individual’s race, ethnicity, religion, color, sex, age, national origin, genetic information, sexual orientation, disability, gender identity or expression, ancestry, marital status, protected veteran status, pregnancy, or any other basis prohibited by law.