Company Description

At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world. 

We think working here is great, but we’re understandably bias. Click here to explore Life at Octopus.

Job Description

What’s in it for you?

As a Desktop Support Deployment Technician you’ll play a pivotal role in our End User’s technology experience from the second they walk through the door. You will utilise your skillset to efficiently prepare, deploy, handover and induct our new joiners. This includes the handing over of Windows, MacOS and Mobile devices.

The Team

Reporting to the Desktop Support Manager and working with your immediate team of 1 colleague in Deployment, 4 Desktop Support Engineers and 2 Senior Desktop Support Engineers.

The technology department is close to 150 people including Security Operations, Client Technologies, Infrastructure, Production Systems Support and Product and Developer teams.

Lots of opportunities to learn within this environment and a career path that could lead in multiple directions!

What will you be doing?

• Providing a ‘best in class’ IT Service and Customer Experience. This includes preparing new starter equipment and delivering induction to our new joiners, and working closely with HR.
• Ensuring all tickets are updated within the business OLA and Line Managers are kept frequently updated.
• You will be passionate about continuous service improvement this includes maintaining the Roller Racking room and Build room ensuring the spaces stay safe and organised, maintaining IT assets and inventory and arranging replacement machine deployments for both faulty and warranty.
• Staying up to date with emerging technologies and identifying opportunities to enhance our processes and tech.

Qualifications

Ideally, you’ll have

• Previous experience in a Desktop Support/Service Desk role within an enterprise environment working across Mac, Windows and different types of mobile and computing softwatre
• Good knowledge of Windows Operating Systems and Mac OS & Microsoft 365 Administrator Experience
• Good knowledge and confidence within Active Directory, Azure Active Directory and AutoPilot
• Onboarding and experience delivering inductions
• A genuine love of technology and understanding how things work, and sometimes why they don’t
• You are a confident communicator, enjoy working in a friendly, collaborative, fast-paced team and are comfortable talking to people at all levels of the business

Additional Information

What we offer

💰 A competitive salary, bonus, pension and share incentive plan
✈️ Untracked holiday
🏡 Hybrid working – three days in the office, two days from home
⚓ Anchor (our wellness hub) which includes Headspace, one to one coaching through Wellness Cloud, Digital GP, employee assistance program & more
👪 Up to 6 months paid parental leave regardless of gender
❤️ Life insurance, critical illness cover and income protection
🏥 Private medical insurance for you and your family
🚗 Electric vehicle leasing
🌍 The option to work overseas up to a month per year

Our Values 
At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make.   

We’re committed to creating a diverse and inclusive employee experience for all. We promote equal opportunities for growth and development regardless of race, gender, religion, sexual orientation, age, disability, or socio-economic background. We believe strongly that teams are at their best when every member of the team feels safe to bring their whole self to work.