Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Supports Western Digital’s service operations department based in Guildford, UK including customer service interactions, reports, and planning. Provides the highest level of customer service with a sales-minded attitude while developing lasting internal and external customer relationships.

Essential Functions

• Effectively support internal teams and service providers, to ensure team objectives are being carried out.
• Coordinate with warehouse employees, and shipping supervisors to plan and schedule pickups and distribution of inventory items.
• Monitor and maintain customer satisfaction, working towards removing possible barriers in ensuring that products are exchanged and returned in line with the warranty policy.
• Actively participate in meetings with the Corporate Customer Services, Service Centres and Support teams.
• Assist in developing processes to meet specific customer RMA requirements.
• Assist in training/ developing new regional Service Centres to provide in country RMA processing as necessary.
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
• Regularly audits work being done by internal and third-party provider teams to ensure all standards are met.
• Write regular inventory reports, detailing inventory counts, discrepancies, and other statistical data.
• Forecast inventory required to do customer RMA fulfillment.
• Support with new systems implementation /training.

Qualifications

Warranty Services, any ERP knowledge preferred

Knowledge & Skills

• Ability to work in a fast-paced and changeable environment while maintaining quality of work.
• Comprehensive electronics Industry Knowledge.
• Strong Written and Verbal Communication
• Advanced understanding of Microsoft Excel, PowerPoint, and Word.
• Understands CRM systems and practices, such Oracle, SAP, and Sales Force.
• Excellent reading, writing, and speaking skills in English.
• Requires excellent communication and organization skills. 
• Good team player and able to work autonomously.

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.