Company Description

RIXOS brand is expanding its portfolio of new properties in UAE with several exciting and highly-anticipated properties that will open over the next few months.  If you would love to join our rapidly growing RIXOS family please submit your application and qualification for our consideration.  Priority will be given to those with prior All-Inclusive experience which is essential for the operating models of our hotels. 

Job Description

Reporting to the General Manager, the role holder will contribute to the performance of their departments by facilitating the hiring and retention of exceptional talent as well as driving employee engagement, learning and development, performance and talent within their departments by strategically leading through their Division Heads.  They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.

Responsibilities

Hotel Manager leads and supervises all relevant activities in operations departments and manage overall operations in absence of General Manager.

Responsible for the commercial results of operational departments.

Keeps close contact with the General Manager and co-ordinates relevant activities to improve commercial and other results.

Ensures that the hotel consistently disposes of adequate, motivated, and skilled personnel at all levels.

In performing these duties, he/she shall at all times maintain good relations with his/her supervisor, the Department Heads as well as the local authorities and other key persons.

On-going self-driven education on hotel, hotel industry, local market, and technology

Handle all guest interactions professionally and appropriately.

Effectively communicate with other hotel departments, regional, and corporate teams

Manage the operations of the hotel to maximize profitability and to ensure superior guest service and product quality.

Develop, recommend, implement, and manage the operational department’s annual and long-term goals.

Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs.

Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager

Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.

Ensures optimal compliance with corporate focus audit.

Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation.

Conducts a daily briefing with management on current key activities.

Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.

Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance

Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.

Interacts in a positive way with all team members to ensure a luxury guest experience.

Ensures compliance with local health and safety regulations.

People & Culture

Employee Relations

Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. 

Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the employee.

Recruitment

Supervise the hiring new employees in conjunction with the Department Heads and People & Culture Leader through INES

Ensure that the team uses the interview guides provided and Talent Meter to gain further information on any potential candidate.

Employee Engagement and Communications

Strive to increase employee engagement by promoting a positive work environment where each employee is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and associate information with transparency so that each employee understands how they contribute to the company’s success.  This will include working on the Employee Engagement Survey (EES) and People & Culture Audit.  Ensure the EES Champions for the hotel/departmental action plans to increase employee engagement and improve EES scores year on year.

Represent the organization as an exemplary ambassador the All Inclusive – Rixos Service Culture

Labour Turnover to be closely monitored and to ensure that the Department Heads proactive actions taken with regards to trends and suggestions to People & Culture leader as well as General Manager.

Learning & Talent Development & Performance Management

Ensure bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.

Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams.

Ensure Departments have adequate Departmental trainers, and these are well utilized.

For all supervisory positions have a transparent development program in place in conjunction with the People & Culture leader as well as Learning & Development.

Development of direct reports to give them ongoing feedback and development.

Finance

The activities and contribution of the role will impact the performance of the hotel. 

Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.

Exercise sound judgment and integrity always to ensure confidentiality of protected information.

Be fiscally competent in roistering and labor costs, budgeting, forecasting including the commentary that goes with the documents/meetings.

Ensure that Department Heads demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing revenues

Review all CAPEX
 

Qualifications

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Employee service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Experience/Certificates/Education

• Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred
• Minimum 15 years of total experience with strong operations background
• At least 2 years of experience in a similar capacity
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language, knowledge of Arabic language can be added advantage
• Strong working knowledge of Digital tools
• Strong leadership, interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Well-presented and professionally groomed at all times
• Experience in All-Inclusive concept is highly desirable